Hybrid 3PL Coordinator, APO Region bei IDEXX

• Day-to-Day Operations

• Oversee end-to-end supply chain operations at the APO 3PL hub, ensuring adherence to IDEXX-contracted KPI goals through daily, weekly, and monthly performance monitoring.
• Supervise inventory movements, inbound and outbound shipment schedules, and ensure timely handling.
• Manage outbound delivery operations, including:
  • Online consignment booking with freight forwarders.
  • Preparing and verifying shipping documentation for hazardous goods in compliance with IATA standards.
  • Facilitating communication with EXW (Ex-Works) distributors.
• Monitor and manage inventory levels, ensuring accurate system records, and keep track of non-system managed items such as packaging supplies and perform cost analyses.
• Manage the reverse logistics flow (inventory returns).
• Support cycle counts and inventory audits.
• Address KPI-related issues (e.g., turnaround times), by coordinating with internal teams, the 3PL provider, and other external stakeholders. Facilitate and manage escalations to ensure timely resolution of critical issues.

• Exception Handling

• Address urgent delivery situations, special customer requests, make swift decisions, and escalate matters when necessary to ensure service levels are met.
• Handle unforeseen operational or system exceptions, coordinate troubleshooting activities and resolve order fulfillment issues by collaborating with internal stakeholders and the 3PL provider to ensure smooth operations.
• Investigate the root cause of damages and collaborate with Quality Assurance and Planning to determine the appropriate disposition path and resolution.
• Resolve stock discrepancies and execute scrap transactions to ensure accurate and reliable inventory records.
• Resolve operational issues between the 3PL provider and freight forwarders to ensure efficient and compliant shipment processes.
• Identify, analyze, and help resolve operational process issues, implementing corrective actions and driving continuous improvement.
• Coordinate and manage escalation activities to ensure customer satisfaction and maintain operational efficiency.

• Miscellaneous Tasks

• Prepare and facilitate periodic business reviews with the 3PL.
• Produce and present business status updates to internal stakeholders.
• Create and/or update process documentation (SOP / WI).
• Assist with 3PL staff training reinforcement as needed.
• Other duties and responsibilities as assigned

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