Oyster – Contrata globalmente con Oyster. Simplifica las nóminas y el cumplimiento normativo.
Patrocinado por OysterAbout Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About this team
Our Vertical Operations team is the face of Operations to each vertical of business. They are responsible for end to end vertical results; from establishing OKB policy to verifying performance. The Vertical Ops team defines the service requirements and establishes SLAs for each business. Our data-driven approach continuously improves operations through oversight and optimization. Our team is devoted to upholding service quality while reducing costs and driving innovation.
About this role
The Vertical Operations Manager is the face of Operations to their respective business lines and partners closely with the General Manager and associated Mission Aligned Teams (MATs). This role is accountable for defining operational product policy to support business performance and strategic needs and validating that it is happening. Supported by a Performance Analyst, this team ensures our users are receiving an experience that embodies our service level tenets by digging deep into our operations performance data and customer engagements. Accountable for customer experience KPIs, this role will collaborate closely with the cross-functional operations teams to troubleshoot performance variances and advocate for continuous improvement. We are searching for someone who possesses a perfect blend of investigative prowess, detail orientation, and ownership.
