Remote Partner Support Technical Specialist (Bilingual - French) (Remote) en Geotab
Geotab · Remote - US, Estados Unidos De América · Remote
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Patrocinado por OysterWho we are
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Partner Support Technical Specialist (Bilingual - French) who will be responsible for diagnosing and resolving hardware and software-related issues within Geotab Products (e.g. GO devices) and the MyGeotab software platform for our partners and resellers directly.
What you'll do:
As a Partner Support Technical Specialist (Bilingual - French) your key area of responsibility will be to support resellers, partners, customers and internal teams through various communication channels. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have a good understanding of customer service and a solid knowledge of various programming languages and big data applications.
How you'll make an impact
- Support resellers, partners, customers, and internal teams through various communication mediums (i.e., phone, chat and email).
- Technical expert on device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
- Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
- Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
- Manage, develop and deliver product service training directly to resellers and customers.
- Provide successful resolution to all customer complaints.
- Report escalating and severe concerns/issues to management.
- Preserve the confidentiality and security of customer data and information.
- Support Geotab global strategic initiatives.
What you'll bring to the role
- Ability to read, write, and speak in English and French fluently.
- Post-Secondary Diploma/Degree or equivalent work experience. Diploma/Degree specialization in Engineering, Computer Science, or a related field highly valued.
- 1-3 years in customer service/support capacity.
- 1-3 years with troubleshooting technical issues.
- Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript).
- Working knowledge in utilizing data warehouses (i.e., Google Big Query).
- Expert level Excel skills, including creation of pivot tables and reports.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Excellent verbal and written communication skills.
- Comfort speaking with customers by telephone, email and chat.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Strong analytical skills with the ability to problem solve to well-judged decisions.
- A strong team-player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Entrepreneurial mindset and comfortable in a flat organization.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Alex Cocq at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
