Hybrid Admin & Premium Membership Assistant en San francisco giants

The San Francisco Giants Ticket Sales & Services Department ensures the utmost quality and service to our esteemed clients and guests. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

The San Francisco Giants are looking for a part-time Admin and Premium Membership Assistant, where you will have the unique opportunity to assist with department administrative duties as well as support the Premium Membership Services Account Managers in servicing Premium Season Ticket Members throughout the year. This role will provide administrative support for our Executive Ticketing leadership (SVP & VP) while building relationships with premium clients through in person and email communication throughout the 2025 baseball season and beyond. Admin may encounter situations that require quick thinking and service-oriented resolutions.

 

The ideal candidate will have a strong administrative background as well as the ability to provide personalized customer service to our wide variety of Premium Season Ticket Members at Giants home games and/or other ballpark events. The right candidate will have experience creating pitch decks and designing sales materials for executive leadership. This position will be in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco. 

 

·        Commitment to Learning and Independence: You are eager to learn, grow and become a self-sufficient contributor, while excelling in your role.

·        Project Support and Coordination: You assist in planning and executing revenue, ticket sales, and service projects, leveraging strong coordination and communication skills to support internal projects and collaborations across departments.

·        Presentation and Deck Creation: You use creative tools and software to create and refine pitch decks, presentations, and other materials that enhance team initiatives.

·        Administrative Proficiency: You handle a variety of administrative tasks such as managing the SVP calendar, scheduling meetings, making travel arrangements, preparing and editing documents, maintaining project schedules, tracking budgets, and ensuring deadlines are met.

·        Client and Premium Services: You deliver exceptional service to premium clientele by addressing inquiries promptly, managing shared inboxes, supporting sales representatives, overseeing suite inventory and pricing, and ensuring seamless game-day experiences.

·        Ticketing and Data Management: You manage internal ticket processing, account maintenance, and data platform tasks, including ticket exchanges, credit redemption, and updating account and contact information.

·        Relationship Building and Personal Touch: You take pride in building relationships and exceed service standards by creating ‘wow’ moments for Season Ticket Members, celebrating special milestones, and providing personalized assistance.

·        Professionalism and Responsiveness: You approach all tasks with professionalism, handle sensitive information with discretion, and prioritize building strong connections within the organization while meeting internal and external needs with enthusiasm.

·        Demonstrated experience in customer service, with a focus on premium or VIP clientele

·        Strong verbal and written communication skills, including the ability to manage complex or sensitive situations professionally

·        Computer skills: Google Document Editor (Sheets, Documents, PowerPoint, Outlook). Experience with Tickets.com, Salesforce & database management systems, MLB Ballpark App preferred 

·        Proven ability to drive and maintain relationships with external and internal partners

·        A keen sense of ownership, drive, and flexibility in an ever-changing environment

·        Strong organizational skills and ability to prioritize multiple initiatives within a fast paced environment

·        Strong attention to detail

·        Ability to remain calm, think critically, and effectively troubleshoot challenges in high-pressure situations.

·        Ability to work well within a team environment.

·        A professional, personable, and dedicated work ethic, thriving in both team and independent settings.

·        Flexibility to work non-traditional hours on weekdays, weeknights and weekends according to the Giants home schedule

·        Must be able to lift and/or move up to 35lbs

·        You are authentic, personable, and charismatic.

·        You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.

·        You are an effective, professional, and deliberate communicator.

·        You are fulfilled by the ongoing process of learning and discovering answers.

·        You anticipate needs and show initiative.

·        You take ownership of tasks but feel comfortable asking for help.

·        You enjoy creating a positive team environment.

·        You strive to troubleshoot problems and align on mutual accountability across teams.