- Junior
- Oficina en Sanford
Description
Who We Are
At CLX Engineering, we’re not just building systems—we’re building trust. Our team lives by our core values:
- Ethically Honest
- Partnership Driven
- Quality Over Profit
- Work Hard, Play Hard
If you’re looking to grow your IT career in a collaborative, forward-thinking environment, this is the role for you.
What You'll Do
As our IT Help Desk Technician, you'll be the go-to problem solver for technical issues across the organization playing a key role in keeping our people connected, productive, and secure.
- Serving as the first point of contact for IT issues, triaging Jira tickets, and escalating when needed.
- Meeting SLA deadlines while documenting every step of your work.
- Managing accounts in Active Directory (on-prem) and Microsoft 365.
- Troubleshooting desktops, laptops, printers/copiers, TVs, and office equipment.
- Setting up new hires with configured equipment, accounts, and access.
- Handling IT asset lifecycle: imaging, data preservation, re-deployment, and tracking via AssetTiger.
- Restoring files and systems from backup when requested.
- Assisting the Senior Network Administrator with IT projects and rollouts.
- Supporting various software suites (Windows OS, Microsoft Office, Adobe, Rockwell Automation tools, etc.).
- Participating in team meetings and strategy sessions with IT leadership and executives.
- Occasionally traveling to support other offices or departments.
- Helping safeguard company assets by monitoring for and reporting security issues.
- Reinforcing IT policies and procedures to keep systems secure and compliant.
What You'll Love Here
- A culture that values partnership, honesty, and quality over shortcuts.
- The chance to work side by side with senior IT leadership and grow your technical expertise.
- Diverse exposure—from desktop troubleshooting to enterprise software and automation tools.
- Occasional travel opportunities to support field projects and learn new environments.
- A company that knows how to work hard but also celebrate wins together.
Ready to step into a role where you’ll grow fast, make a real impact, and be part of a team that values integrity and innovation? Apply now and let’s build something great together.
Requirements
What You Bring
We’re looking for someone who is not only technically capable but also thrives on helping others succeed.
Required Skills & Qualities
- Hands-on experience with Microsoft 365 (SharePoint, Power Automate, Power BI, Exchange).
- Familiarity with Active Directory administration.
- A true customer service mentality—you’re approachable, proactive, and patient.
- Strong troubleshooting and problem-solving skills.
- Willingness to ask for help when facing the unknown—especially around industrial equipment.
- Discretion and professionalism when handling sensitive information.
Nice-to-Have Skills (bonus points)
- Experience with Cisco and Meraki networking.
- Exposure to Rockwell Automation software.
- Familiarity with ClickUp and Jira Service Management.
