Client Specialist en Boulder County, CO

About the Department

Boulder County Community Services Department is seeking to hire multiple Joe Pelle Center (JPC) Client Specialists. These positions report to an Operations Supervisor who reports to the Operations Manager. These positions supervise clients and are responsible for all operational and security elements at JPC. The JPC is a 252-bed alternative sentencing facility that houses non-residential and residential sentencing programs utilized in Boulder County.

These are full-time, benefited positions that will work four 10-hour shifts, either day shifts (6:00am - 4:00pm), swing shifts (2:00pm - 12:00am), or night shifts (10:00pm - 8:00am). These positions will work out of 3260 Airport Rd, Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, these positions are exempt.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $62,520.00 - $76,284.00 Annually

Tentative Hiring Timeline:

• Phone Screening: Week of September 29th
• First Round Interviews: Week of October 6th
• Reference Check: Week of October 13th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Position Duties

1. Engages in the daily operation of all security functions, facility activities, and exercises direct and indirect supervision over clients
2. Supervises safety, security and movements of staff and clients throughout the facility with the use of various types of equipment and software such as Closed Circuit Television (CCTV), continual monitoring of interior/exterior spaces, hand-held radios, facility intercom system, audio/visual entry devices and the Unify facility management system
3. Ensures the safety and security of facility and control of contraband including conducting searches of clients, client possessions and client living areas; conducting security checks of facility, facility perimeter, windows, doors, and work areas; supervising client services such as food service, laundry service mail and supervising business and personal client visitation
4. Supervises and conducts standard correctional facility activities such as head counts, client searches, client substance use testing, etc., and when necessary, administers like activities with clients such as reasonable suspicion substance use testing
5. Coordinates with vendors/service providers, in the continual delivery of client food and laundry services and immediately reports any staffing, operational or equipment concerns or issues to the Operations Supervisor on duty
6. Adheres to local/state/ federal statutes, program standards, policy/procedures and guidelines for community-based adult correctional facilities, alternative sentencing programs and criminal justice organizations
7. Maintains training and/or certification for elements required by either federal, state or local statue, such as Prison Rape Elimination Act (PREA), and for emergency response, standard evacuation procedures and administration of lifesaving techniques such as Cardiopulmonary Resuscitation (CPR), Automated External Defibrillators (AED), Narcan, etc.
8. Ensures client behavior and the application of disciplinary rule and regulations
9. Performs administrative and record keeping duties in support of program; documents client behavior, program activities, facility and client records retention or other types of administrative duties required by state and local statute
10. Attends training through Boulder County Human Resources (HR), Community Justice Services (CJS) and conferences to keep current on job skills and current justice trends
11. Participates in monthly staff meetings as required
12. Develops and maintains positive working relationships with referring agencies, as well as members of the public
13. Arranges transport as needed for clients
14. Participates in daily shift change to ensure smooth and consistent operations of the facility
15. Maintains understanding and complies with Boulder County, CJS, and Juvenile Assessment Center (JAC) policies and procedures
16. Maintains all certifications required by the CJS
17. Engages in learning and development utilizing appropriate training opportunities
18. Performs related work, as required
19. May be reassigned during emergency situations

Minimum Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of 6 years of combined education and experience with community corrections or a related field working with justice involved individuals, social work, human services, medical field.

Additional related education may count towards required experience.

DRIVER'S LICENSE:

• Applicants must have a valid driver's license

BACKGROUND CHECK & FINGERPRINTING:

• A job offer is contingent on passing a background investigation with fingerprinting

Other Qualifications

PREFERRED QUALIFICATIONS: 

• Bilingual in English and Spanish
  • Additional compensation will be provided based on the use of bilingual skills. 
• Experience working in community corrections or related field
• Experience with progressive in-person centered supervision

KNOWLEDGE, SKILLS, & ABILITIES:

• License/Certification Requirement: after employment position will be trained and certified to attain and posses Adult CPR, AED, Naloxone, and First Aid certification. Maintain continuing education hours annually or as required.
• Considerable knowledge of the assigned program
• Trauma informed and strength-based interviewing and counseling skills
• Ability to work directly with at-risk and disadvantaged populations including those potentially in crisis
• Ability to work effectively with other employees, clients, agencies and the public
• Skilled use of software and business application including, but not limited to: word processing, spreadsheets, presentation software, and databases
• Excellent communication skills
• Commitment to working collaboratively within a team to ensure timely completion of work
• Motivation to work with clients in a gender-responsive, trauma informed manner and ability to demonstrate a healthy working alliance with participants to assist them with behavior change and risk
• Ability to adapt to a changing work environment and to handle multiple tasks

PHYSICAL REQUIREMENTS:

• Frequently walks, bends, crouches and sits or stands for extended periods of time
• Pushing/pulling meal cart
• Occasional lifting and carrying
• Frequent hand/eye coordination to operate computer keyboard and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and members of the public

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.