Seasonal Ticketing Coordinator- Miami, FL (Onsite & Temporary) en Loud and Live

*This is a seasonal role based out of our office in Doral, FL. This is not a hybrid or remote opportunity. 

COMPANY OVERVIEW

An entertainment, marketing & media company, Loud and Live performs at the intersection of music, sports, lifestyle, and content development. Headquartered in Miami, FL, Loud and Live’s success is driven by the company’s passion to create engaging and technology-embedded experiences for global audiences.

POSITION SUMMARY

The Ticketing/Box Office Coordinator will oversee and support all ticketing operations for Loud And Live’s local events, with a strong emphasis on on-site box office management. This role is responsible for ensuring seamless ticketing experiences at our venues by coordinating event-day operations, supervising box office staff, and addressing customer needs in real time.

Key responsibilities include setting up and managing ticketing systems and hardware, training and leading box office personnel, reconciling sales, and serving as the primary point of contact for patrons, promoters, and internal teams on event days. The position requires a hands-on, customer-focused professional who thrives in fast-paced event environments, can handle issues calmly and efficiently, and is available to work evenings, weekends, and holidays as dictated by event schedules.

ESSENTIAL AREAS OF RESPONSIBILITY 

• Support ticketing operations for domestic and international tours.
• Provide on-site support at events, including working and managing box office staff during event days, evenings, and weekends.
• Serve as the primary on-site ticketing lead for all events, ensuring the box office is fully operational and staffed appropriately.
• Oversee the setup and breakdown of the box office area, including ticketing equipment (computers, printers, scanners, Wi-Fi, cash drawers) and signage.
• Verify that all ticketing systems (Ticketmaster, AXS, Showclix, etc.) are functioning properly before doors open.
• Schedule, train, and supervise box office personnel, ensuring staff understand their roles and follow ticketing and financial procedures.
• Act as the main point of contact for ticket buyers, guests, and VIPs at the event, handling a wide range of customer service issues, including:
  1. Lost or missing tickets
  2. Mobile ticketing support (scanning issues, account troubleshooting)
  3. Wrong seating assignments or ADA accommodations
  4. Refunds, upgrades, or exchanges (as permitted by policy)
  5. Guest list additions or last-minute changes from mangers, promoters or artist teams
• Liaise with promoter representatives, artist management, marketing, and venue operations to accommodate last-minute requests and ensure smooth guest flow.
• Manage ticket and cash reconciliation at the end of each shift or event day, ensuring all sales, comps, and adjustments are logged accurately.
• Prepare and submit post-event settlement reports to internal stakeholders and venue management.
• Collect, track, and distribute daily ticket sales reports.
• Assist with maintaining relationships with venue box offices, ticketing staff, and affiliated partners.
• Help monitor ticket sales and provide updates to management.
• Assist with resolving ticketing issues as they arise.
• Collaborate with internal departments and external personnel to ensure ticketing needs are met.
• Coordinate event programming tasks such as ticket holds, offers, and ticketing details.
• Work with Marketing, Production, and Talent departments, as well as artist management, to process orders and release tickets.
• Maintain accurate ticketing records and files.
• Assist with box office reporting and settlements as needed.
• Stay informed on new ticketing technology provided by Ticketmaster, Showclix, AXS, or other vendors.
• Gather links and program offers for non-Ticketmaster venues.

POSITION REQUIREMENTS

Education/Certification/Experience:

• Bachelor’s degree from an accredited university or equivalent work experience.
• 1–2 years’ experience with Ticketmaster/AXS or other ticketing platforms (Host, Archtics, Account Manager, TM1 product suite, etc.) preferred.
• Experience in touring, live entertainment, or related industries a plus.

Skills/Knowledge/Abilities:

• Strong organizational skills and attention to detail.
• Excellent communication and customer service abilities; able to remain calm and professional in high-pressure situations.
• Experience with ticketing platforms (Ticketmaster, Showclix, AXS, etc.) preferred.
• Ability to manage and train staff effectively.
• Must be comfortable with cash handling and financial accountability.
• Ability to work flexible hours, including nights, weekends, and holidays as dictated by event schedules.
• Bilingual

TRAVEL REQUIREMENTS

• Approximately 10-15%

PHYSICAL REQUIREMENTS:

Constant:

• When at the office, incumbent will be mostly sitting down in front of a computer.
• Ability to stand for extended periods and handle event-day demands.

WORKING ENVIRONMENT:

• Able to complete multiple duties with accuracy while shifting from one to another with frequent interruptions and competing deadlines.
• Fast-paced environment with peaks of intensity and an increase in workloads.