Hybrid Call Centre Handler - Oxley en Optime Group (in partnership with Avanti site client)

Optime Group in partnership with a prestigious client located in Oxley are looking to add to its growing team and recruit a Call Handler serving one of the Avanti sites.

What’s on offer:

• Rate of Pay: £13.69 per hour (plus Holiday and Pension)
• Hours: 30 hours per week - working any 4/7 days per week, moving to any 5/7 days if progressed to 37.5 hours per week.
• The potential for your weekly hours to increase to 37 hours per week
• Weekend work involved.
• Shift work – Your shifts will vary from earlies, middle, and late shifts with the earliest start time being 06:00am and the latest finish being 22:00pm.
• Weekly Pay.
• Free Parking.
• Temp to Perm (performance based).

Role Description:

• Customer Engagement: Act as the first point of contact for customers.
• Handle all inbound and outbound calls for the site.
• Handle inquiries, requests, and concerns in a professional and timely manner.
• Build and maintain strong customer relationships through effective communication.
• Coordinate the processing and distribution of goods within the warehouse and train stations.
• Monitor goods movements and update customers on the status of their shipments.
• Ensure compliance with all relevant regulations and safety protocols.
• Issue Resolution: Identify and resolve customer issues, including delays, damages, and discrepancies.
• Documentation and Reporting: Maintain accurate records of goods deliveries, ensuring proper documentation and reporting.
• Customer Feedback: Collect and analyse customer feedback to identify areas for improvement.
• Collaborate with colleagues in the warehouse, logistics, and other departments to ensure seamless operations.
• Participate in team meetings and training sessions.

Key Skills:

• Confidence in answering inbound and outbound calls.
• Previous experience in customer service or a related field is essential.
• Forward thinker and planner.
• Excellent communication skills to communicate at all levels.
• Strong team player.
• Well organised, self-starter and able to work on their own initiative.
• Uphold and promote a professional image at all times.
• Flexibility due to last minute demands.
• Good IT literacy with a sound knowledge of Microsoft Packages including Word, PowerPoint, Outlook, Excel, ID Portal.

Requirements:

• Passport or Birth Certificate
• UK Settled Status (If applicable)
• Proof of National Insurance
• Proof of (current) Address
• 5 Year Address History
• 5 Year Work Reference History
• Successful candidates will be required to complete a basic criminal record check following interview in line with CAA requirements.

Benefits:

• Opportunity of fulltime employment (performance related)
• Free parking
• Immediate interviews and start date is available