Hybrid IT Technical Writer en E-INFOSOL LLC

Position: IT Technical Writer

Location: Quantico, VA

Supervisory (yes/no): No

On-site/Hybrid Status: Hybrid (3 days on site, 2 days remote)

Clearance: Active Top-Secret clearance with SCI Eligibility

Position Summary

The IT Technical Writer position provides direct support by preparing, reviewing, editing, and maintaining program technical documents, standard operation procedures (SOPs), policies, work instructions, Concept of Operations (CONOPS), and internal team messaging.

Responsibilities

• Collaborate with the IT consulting team to understand client requirements and objectives related to IT governance and management.
• Research and gather information from various sources, including existing documentation, subject matter experts, and client meetings.
• Develop comprehensive documentation plans and timelines for creating and updating SOPs, policies, and other technical documentation.
• Write clear, concise, and accurate documentation that adheres to industry standards and best practices, ensuring consistency across all deliverables.
• Organize and structure documentation in a logical and user-friendly manner, making complex technical concepts accessible to non-technical audiences.
• Review and edit existing documentation to ensure accuracy, relevance, and alignment with client requirements and project objectives.
• Work closely with project managers, IT specialists, and other stakeholders to gather feedback and incorporate changes into documentation as needed.
• Assist in the development of templates, style guides, and other resources to streamline the documentation process and maintain consistency.
• Collaborate with cross-functional teams to identify opportunities for process improvement and documentation enhancement.
• Stay current with industry trends, emerging technologies, and best practices in technical writing and documentation management.

Qualifications

• Bachelor's degree in English, journalism, computer science, or related discipline 
• 5+ years of experience 
• Advanced knowledge and experience in technical writing, with the ability to translate complex technical concepts into clear, concise, and accessible documentation.
• Familiarity with IT governance frameworks such as ITIL or COBIT and a solid understanding of IT management principles and best practices to support the development of an overarching governance framework.
• Experience in developing and documenting IT policies, procedures, and standard operating procedures (SOPs).
• Adept at consolidating policies from multiple sources into a unified framework that aligns with the client's objectives and regulatory requirements. 
• Proficient in conducting research and gathering information from various sources.
• Ability to collaborate with subject matter experts and stakeholders to gather relevant data and insights for documentation purposes. 
• Ability to work closely with IT consultants, subject matter experts, and client stakeholders to understand requirements and objectives and translate them into actionable documentation. 
• Ability to manage documentation projects from inception to completion. 
• Organized, detail-oriented, and capable of developing documentation plans, timelines, and deliverables to support project objectives.
• Adaptable and flexible in a fast-paced consulting environment. Ability to grasp new concepts, technologies, and processes and adjust approach accordingly, to meet evolving client needs.
• Experience in reviewing and editing documentation for accuracy, clarity, and compliance with standards and guidelines. 
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.

About E-INFOSOL

E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers’ mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector.

Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector.

Career Growth

“Putting People First, Achieving our Mission Together”. E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees’ career growth.

Full Time Benefits

• Medical – 100% company paid for employees with dependent options
• Dental and Vision
• Retirement Savings (401k) up to 4% match
• Health Savings Account (HSA), FSA and DCFSA
• Company-paid Short/Long-term disability (w/ additional supplemental options)
• Company-paid Life and AD&D (w/ additional supplemental options)
• Generous Paid Time Off and ALL 11 Federal Holidays
• Legal and Identity Protection Services
• Bonuses for certifications and reimbursement

Employee Perks:

• UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance

Company Awards:

• SBA 8(a) Certified
• SDVOSB
• GSA Contract Holder
• Inc. 5000

Equal Employment Opportunity Policy

E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Website: E-INFOSOL.com