Hybrid Client Operations Specialist en Quintessa Marketing

Role Description:

The Client Operations Specialist is the engine behind operational excellence. This role is built for a detail-first professional who enjoys tracking down discrepancies, solving problems through process, and enabling others to succeed by managing the back-end work that can bog down strategic talent. This person is the silent force behind smooth billing, clean data, and client confidence in how we deliver.

Core Responsibilities:

• Handle day-to-day audits of lead delivery, billing, intake breakdowns, and campaign pacing.
• Investigate technical issues, paused accounts, and complaints — turning issues into clear resolutions.
• Prepare monthly billing packages and lead summaries for finance and client-facing teams.
• Support onboarding operations by validating technical setup (API, ACH), confirming contract details, and flagging errors before launch.
• Tag and document CRM records for all operational issues and updates.
• Own intake/lead routing flags, billing adjustments, and data hygiene across systems.
• Create and maintain SOPs for internal efficiency and client consistency.

Compensation & Benefits:

• Competitive salary: $45,000 to $50,000
• Healthcare: Health, Dental, and Vision
• Company sponsored fitness membership
• Paid time off
• Permanent/W2, only open to someone who currently resides in Oklahoma City, OK.

To be considered for this role, please click the following link, and complete our Culture Index Survey. https://go.cultureindex.com/p/...