Hybrid Manager IT III en Signet Jewelers

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

IT Manager III

Locations: Akron, OH or Dallas, TX

POSITION SUMMARY:

The IT Manager is responsible for the overall direction, planning, and staffing of their team to implement and support cloud-based enterprise technology capabilities including Signet’s Customer Contact Center.  This role works closely with other teams within Signet to accomplish the business’ needs and strategy. 

RESPONSIBILITIES:

• Manage and lead a high performing team and deliver performance feedback, coaching and mentoring.
• Maintain and develop staff by orienting and training employees; develop personal growth opportunities.
• Grow and maintain relationships with business leaders and customers at all levels in the organization.
• Maintain quality of service by establishing and enforcing team standards.
  Actively manage relationships with all related vendors
• Serve as the IT Capability Manager for applications used by Customer Contact Center.
• Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans and roadmaps for implementing technology / capabilities.
• Collaborate with architects and engineers to build decoupled cloud-native microservices.
• Ensure that the health and efficiency of Signet’s applications / systems are maintained and continually improved.
• Complete projects by coordinating resources and timelines with various departments.
• Manage support activities to ensure that service level agreements are met or exceeded.
• Identify, evaluate, and collaborate with stakeholders regarding opportunities for improvement and provide constructive suggestions for change.
• Identify and alert management of problems that will impact progress on projects and other activities.

POSITION QUALIFICATIONS:

• 12+ years of experience in related field.
• 7+ years of experience in leadership/management
• Experience in leadership and overall program management of large and logistically complex technology rollouts in a distributed retail environment.
• Experience leading software development of web and mobile applications.
• Experience in building and managing teams building Cloud based serverless applications.
• Experience leading the resolution of complex issues
• Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal, and business skills; able to recognize and address areas needing improvement.
• Organized and able to prioritize tasks, responding effectively to competing needs.

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more!