Hybrid Mountain Sports School Desk Coordinator en Brundage Mountain

Position Title: Mountain Sports School Desk Coordinator

Reports To: Guest Services Manager

Employment Status: Winter Seasonal 25-26, Full-Time

Job Summary:

The Mtn Sports School Desk Coordinator is the main point of contact for guests utilizing the Mtn Sports School. This position oversees guest satisfaction covering pre-arrival contact, sales and knowledge of Mtn Sport School products, and addressing concerns brought to the department's attention. This is a position requiring availability on weekends and holidays to oversee guest interactions and transactions, creating the best guest experience at Brundage Mountain. 

Essential Duties and Responsibilities:

• Manage all interactions with guests coming to the Mtn Sports School counter, acting as main point of contact 
• Help guests enter all necessary information into Entabeni software to create a thorough guest profile 
• Be knowledgeable about product offerings and be able to recommend products to guests based on their needs, goals, and interests based on guest profile. 
• Ensure that information obtained from will help Mtn Sports School team create the best possible student-instructor match-ups 
• Act as a liaison between Guest Services and Mtn Sports School departments to relay information about upcoming lessons/groups 
• Run daily reports, with special attention to minimizing scheduling errors 
• Contact prior Mtn Sports School guests to generate sales of 24/25 season’s offerings 
• Responsible for sending pre-arrival emails for all upcoming reservations and answer guest questions knowledgeably  
• Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions and make recommendations 
• Ensure company policies and procedures are being followed, alert leadership and team of potential issues with recommendations on how to resolve them 
• Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors 
• Complete sales and reservation transactions using Entabeni Point-of-Sale and CNS system 
• Enforce Brundage health/safety policies with guests and fellow employees 
• Assist other Guest Services teams as necessary 

Job Qualifications:

• High School GED required 
• Ability to effectively present detailed information both verbally and in written form to guests, management and employees 
• Proficient in Microsoft Office applications including Word, Excel and Outlook  
• Minimum of 1 year of guest service experience  
• Minimum of 1 year of cash handling experience

Other Requirements:

• Must be at least 18 years of age
• Must be able to work weekends and holidays