Hybrid Receptionist en Alive

Description

Receptionist, Inpatient Unit - Nashville
Location:  Nashville Inpatient Residence

Status: Part Time

Schedule: Saturday 12pm-4pm, and Sunday 2pm-8pm

SUMMARY

Receives callers/visitors, determines nature of business, and directs caller/visitors/patients to destination in a courteous and calm manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Reports to assigned location on time and prepared to begin work
2. Answer calls in a timely manner, within three rings, and using standard greeting with ‘Alive Hospice’ this is (name), how may I help you.
3. Obtains necessary information in order to direct calls/visitors/patients correctly to the proper person or place
4. Takes accurate and complete messages from callers who do not wish to use voice mail; forwards all messages to appropriate staff accurately and promptly. Intake calls are never directed to voicemail, but are transferred to a person.
5. Pages staff only as needed.
6. Greets Residence visitors politely and directs them to sign the visitor guest log before proceeding; directs visitors asking for professional staff to be seated in reception area; notifies appropriate staff member of guest's arrival. Directs visitors/families/patients to the appropriate area after having them sign in per procedure.
7. Directs new admissions to assigned rooms as directed by charge nurse, clinical director or administrator; promptly notifies nurse of patient's arrival at the Residence.
8. Notifies administrator, clinical director or charge nurse immediately of any concerns related to PR, safety, etc.
9. Maintains reception area in a clean and professional manner.
10. Maintains professional appearance and shall wear name tag at all times.
11. Treats volunteers in a courteous and welcoming manner assisting as necessary to maintain a calm and courteous environment.
12. Maintains patient, family and staff confidentiality.
13. Other duties may also be assigned.

Requirements

EDUCATION and/or EXPERIENCE

High school graduate or equivalent from accredited school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

 CERTIFICATES, LICENSES, REGISTRATIONS

If required to drive to carry out the duties of this position: current driver's license and automobile insurance as required by Tennessee State Law.