Hybrid Administrative Assistant en Senior Advisory Insurance Services

Administrative Assistant

Senior Advisory Insurance Services

Cicero, NY

About Senior Advisory Insurance Services

Senior Advisory Insurance Services, an Integrity Partner headquartered in Cicero, New York, is one of New York’s leading Medicare Advantage and Supplement providers. The company focuses on helping Medicare beneficiaries select the appropriate plan to meet their healthcare needs.

Job Summary

The Administrative Assistant position provides excellent customer service to our clients by being personable and able to connect with people from various backgrounds, both in person and over the phone. This individual needs to provide quality service that helps our clients feel at ease, even in confusing situations. This role acts as a liaison between clients, carriers, and agents. At Senior Advisory Insurance we come together as a team each day in office to serve in the company’s mission to help Americans plan for the better days ahead.

Compensation:

The general pay scale for this open position is $16-$18/hour.  Pay for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate’s experience, skill set, education level, and/or location.

Primary Responsibilities:

• Answer and direct all incoming calls from agents and clients.

• Respond to customer inquiries by phone, in person, or in written form.

• Greeting clients, brokers, and insurance representatives that may visit the office.

• Knowing and maintaining an understanding of the company’s active enrollment plans and be able to answer general questions regarding the client’s coverage.

• Handle client concerns by providing appropriate solutions and alternatives within a reasonable time, and follow up to ensure resolution

• Build sustainable relationships of trust through open and interactive communication with team members.

• Make necessary updates in the company’s CRM regarding client changes.

• Perform touch points with clients to ensure all needs are being met.

• Scanning paper forms into the appropriate client file.

• Properly handling sensitive data with care and in compliance with our federal and local laws & guidelines.

Primary Skills & Requirements:

• High school diploma, general education degree, or equivalent.

• Insurance industry experience is preferred, but not required.

• Excellent telephone, oral and written communication skills.

• Proven to be highly dependable and self-motivator. 

• Be able to work independently with sound organization skills.  

• Must possess proficient computer skills and excellent knowledge of Microsoft Office products and Window-based applications.

• Is curious and able to ask probing questions to obtain necessary information.

• Must have good understanding of general office procedures, processes, and equipment. 

• Ensure excellent service is rendered to business clients, agents, and insurance representatives.

• Ability to manage a variety of tasks and set priorities to meet often demanding deadlines; while keeping goals, objectives, priorities, and timelines in perspective.

• Ability to always work as a team player while following team concepts in supporting company goals and colleagues.

• Ability to work and resolve issues independently. 

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.