Hybrid Reservation Group Rooms Coordinator - $26 to $32/hour en Aspen Meadows Resort

Reservations Group Rooms Coordinator manages all aspects of the group reservations process ensuring a positive experience for both meeting planners and guests while adhering to contract terms and policies and maximizing revenue. 

• Responsible for the group reservation process including ensuring blocks match Delphi, monitoring of cut-off dates and contract terms. 
• Audit group blocks at least once a week.
• Set up groups in Passkey as needed to be bookable on-line.
• Manage interface between Passkey and Opera.   
• Manage, track and communicate attrition deadlines to clients.
• Assist CCS team with Group Resumes by verifying rooming lists, group pickup, and adding Front Office notes.
• Extensive data entry of guest content and rooming lists.
• Review the No Show Report for group no shows, contact the group if needed.
• Positive & effective communication with group contacts and meeting planners.
• Provide Sales and Convention Service teams with one reservations point of contact. 
• Attend pre-convention meetings. 
• Complete attrition reports and final billing 1-3 days after the group departs.
• Answer and respond to emails from guests, clients and colleagues in a timely manner. This applies to all email inboxes assigned to the Group Rooms Coordinator.
• Maintain data entry accuracy and attention to detail with organized systems.
• Training of new and existing Reservation agents on group reservations.
• Assist with leisure and group reservation calls as needed. 
• Apply professional sales techniques using approved conversation flow guidelines.
• Maintaining current knowledge of all resort offerings and hours of operation.
• Coordinating with other departments to ensure an extraordinary experience to all guests.
• Meet department and individual metrics (such as revenue, conversion, and quality standards).
• Ability to handle escalated or complex calls, while striving for the highest level of customer service.
• A flexible schedule may be required to include weekends, holidays, and various shifts.

• High school diploma or equivalent required.
• Hospitality or call center experience in a fast-paced, high volume, service environment. 
• Strong customer service experience required.
• Must have the ability to multi-task.
• Must have the ability to speak, read and write English fluently, bilingual a plus.
• Strong computer skills. Experience with Microsoft Office Suite, Opera Cloud, Passkey, and Delphi  a plus.
• Pre-employment background check required.

Language Skills: Excellent verbal communication skills. Ability to communicate and work well with fellow employees. Excellent communications skills, organization skills and time management required. Ability to manage multiple tasks effectively.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions respectfully. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times.

• While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. 

Situated on 40 serene acres in Aspen’s West End, Aspen Meadows Resort is a Bauhaus-inspired property that blends natural beauty, cultural depth, and elevated hospitality. Managed by Salamander Hotels & Resorts, the resort is recognized for its commitment to excellence, artistic expression, and sustainability. The culinary program embodies these values through modern, seasonal menus and thoughtful execution across all dining experiences. 

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.