Hybrid Medical Assistant - Care Team Coordinator | Tandem365 en TANDEM365

Care Team Coordinator | full-time

TANDEM365 has a unique opportunity for a skilled healthcare professional to take their career to the next level. The Care Team Coordinator role offers the opportunity to work as an essential part of an interdisciplinary health care team.

Why Join TANDEM365?

We are a complex medical case management program coupled with a robust community paramedicine program that offers rapid response and in-home interventions.  Our unique population health model exists to provide innovative services and address the complexities of healthcare, enriching and transforming the lives of our Participants.

At TANDEM365, we utilize highly skilled nurses, medical social workers, community paramedics and medical assistants to assist our Participants with complex medical needs navigate the health care system, support their goals, and prevent unnecessary hospital utilization.  Our services help them remain in their homes and manage their conditions more effectively.  Our model provides a patient-centered method of care delivery to reduce gaps in care and prevent fragmentation.

What Will You Do?

As a Care Team Coordinator, you will provide essential administrative support to the clinical staff—including nurses, social workers, paramedics, and other care team members—while assisting Participants enrolled in the TANDEM365 program. You’ll also play a key role in outreach and referral conversion, helping to ensure that eligible individuals are successfully enrolled and supported.

Responsibilities

• Provide phone support to Participants and external agencies
• Assist with Participant care coordination and scheduling.
• Conduct outreach to referrals and support enrollment.
• Collect healthcare information from PCPs and partner agencies.
• Maintain accurate records in the EMR system.

Skills to be Successful

• Flexible, resilient, and adaptable
• Self-directed with a collaborative mindset.
• Strong prioritization and organizational skills.
• Comfortable using various technologies and software.

Education and Experience

• Minimum of 2 years of experience as a Medical Assistant or other clinical role (e.g., EMT, LPN), or at least 5 years of experience in a healthcare setting.
• Experience with Microsoft Office software preferred.
• Customer service experience in a health care setting highly valued.
• Proof of a valid Michigan driver’s license, auto insurance and reliable transportation.

If this rare opportunity interests you, apply today and find out more!