Hybrid Specialist - Enterprise Mobility.Enterprise Business Unit en Mobile Telephone Networks (Pty) Ltd

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity:

1. Driving Profitable Growth for MTN Business

• Develop products following MTN’s product development lifecycle processes and governance frameworks. 
• Develop sound and profitable product concept with high level business cases, and drive approval through Finance and related functional areas
• Manage product lifecycle by measure performance, make and implement recommendations for improvement or retirement of products.
• Assist with Mobile Pre-Sales including responses to bids.
• Manage relevant partnerships for the Mobile products and solutions
• Drive defined revenue targets for Mobile solutions, including direct participation in the sales cycle
• Deliver effective training to sales, Client Services, and related areas in collaboration with Learning and Development
• Execute campaigns and launches in conjunction with the marketing team and Customer Value Management (CVM)
• Collaborate with the ICT Products team to identify profitable market opportunities that span Mobile and ICT.

1. Focus on providing exceptional Client Experience

• Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams
• Keep a consolidated service catalogue up to date for Mobile solutions
• Ensure the development and delivery of client-relevant Mobile solutions
• Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings
• Work closely with the customer service teams to ensure appropriate levels of service in implementation and support

1. Ensuring a culture of Operational Excellence

• Provide accurate and timely business and performance reporting through the appropriate systems and tools
• Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience
• Participate where required in the payments process for strategic partners and suppliers
• Responsibilities towards product development activities through close engagement with shared services and other functional areas of the business

1. Employee Excellence

• Support a culture of innovation and knowledge share within the team and across the MTN Business organisation
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours

1. Ensuring appropriate Governance and Control measures 

• Adhere to South African ICT Policies and Regulations
• Work within agreed Enterprise Programme Managing Office (EPMO) product development lifecycle and governance framework
• Work within agreed MTN SA Procurement processes and governance framework

Creativities (improvement/innovation inherent) 

• Strategy and shift in direction, innovation in terms of segmented approach
• Creative means to understand and interpret innovation

Role Dependencies:

• Motivate, defend, and drive prioritisation of Mobile product projects in the business
• Ability to build, promote, and work within a structure that consists primarily of self-organising teams