Hybrid Deployment Manager (Located Singapore or Malaysia) en Ocean Technologies Group

The Deployment Manager is responsible for the deployment of OneOcean and partner products to end users globally. These software deployments may be supporting a new business win or upgrading current customers to our latest software version.

Deployment Managers are a key cog in the revenue generation engine of OneOcean, helping to realise new revenue as quickly as possible. They support account retention through helping customers negotiate their first interaction with the product, also supporting adoption and advocacy through each and every customer touch point they have.

 

Through solid technical knowledge and the ability to understand customer requirements, they help advise customers on what will make each deployment a success and build project plans to deliver this. They leave the customer with functional software and trained staff.

 

They work cross functionally with sales, support and development to put the customer first and guarantee their success.

Is responsible for the success of all customer deployments within the assigned customer pod, including trials, new customers, new vessels, new services and software upgrades. A breakdown of those responsibilities is as follows;

DEPLOYMENT

·       Support with pre-sales activity as required to ensure the sale is optimised for deployment. 

·       Own each deployment project through all phases of scoping, requirements capture, planning, reporting and successful execution. 

·       Validate the handover data, ensuring that all details required from Sales are present and correct before the onboarding process starts. 

·       Be the point of contact between OneOcean and the end user (ship-based stakeholders) during deployments.

·       Support communication between OneOcean and the customer (office-based stakeholders) during deployments. Support the addition of subscriptions into the internal business system. 

·       Manage input required from 3rd party providers (e.g. Marlink or Inmarsat).

·       Set up project governance and provide clarity and ownership of deployment reporting, ensure all stakeholders have easy access to updates and status. 

·       To ensure that any physical goods required for a software deployment are delivered in a timely manner, and if necessary, coordinated with any outfit management / physical product supply.

·       To assist the vessel where necessary in the installation of any hardware / software. 

·       Customer training is required for deployment of OneOcean products and Services to ensure that this is efficient through use of technology. 

·       Work with the Support Team in managing any technical issues that may arise during installation and commissioning. 

·       Confirm with customer that all services are working and that the end user understands the essential basics of managing the subscribed services. 

 

·       Monitor the performance of key customer software, ensuring the deployed set up remains in optimal condition and act as a point of escalation for technical representatives of the customer. 

·       Support customers with the deployment of upgrades 

 

Knowledge Management 

·       Be an active member of the Deployment Knowledge Base, regionally and globally, helping to make the deployment process as efficient as possible. 

 

Other 

·       Support product development activity, to ensure the product is optimised for deployment 

·       Conduct CSAT surveys during listening points in the deployment and post deployment journey, to ensure customer satisfaction levels remain high. 

·       Support new releases with deployment testing. 

·       Provide cover for holidays for cluster / non-cluster roles. 

·       Travel within the APAC and overseas may be required, and is considered an occasional feature of this role. Requests could be made at short notice. 

·       Provide out of hours support / assistance in emergency or time sensitive situations (either in on call or shift pattern).

·       Any other task determined necessary by line management.

·       Project management 

·       Tech literacy 

·       Customer facing soft skills

·       Quick learner 

·       Communication; Excellent listening, presentation, and written/verbal communication skills at all business levels 

·       Strategic understanding 

·       Customer focused urgency 

·       Teamwork 

·       Knowledge of the shipping / marine industry an asset.

 

·       Clients 

·       Sales team 

·       Customer Success 

·       Technical Support / Software Development.

 

·       Collaboration: You listen to others’ ideas and share your own

·       Rigor: you’re sharp and rarely overlook a detail 

·       Communication: You connect easily with others and express yourself clearly 

·       Customer driven: you’re customer focused and a problem solver 

·       Ownership: You care about delivering only quality products & Services 

·       Efficiency: You perform operational tasks successfully and quickly 

·       Organization: You know how to manage priorities 

·       Initiative: You start from zero with confidence 

·      Resilience: Ready to pivot, change and adapt to maintain a constant pace of innovation.

Annual Wage Supplement: 13th Month
Future security with SSS & HDMF: Secure your financial future and home development mutual fund.
Healthcare Assurance with Philhealth: Rest easy knowing your health is safeguarded by the Philippine Health Insurance Corporation
Boost Your Budget: Receive a monthly allowance of 2,500 PHP of rice, meals and laundry, easing your everyday expenses.
Comprehensive Medical Cover: After your initial 3 months, enjoy Maxicare's extensive medical insurance for you and one depending, including up to 200,000 illness cover annually.
Around-the-Clock Teleconsult: Have a 24/7 access to medical consultations, ensuring you and your family health concerns are promptly addressed.
Annual Health Maintenance: Benefit from regular check-ups and dental care to maintain your health year-round.
Life Insurance Peace of Mind: Gain additional security with a life insurance policy valued at 250,000 PHP, protecting what most important to you.
Holidays: 14 days allocated on a pro rata basis, ensuring you have time to recharge and explore.