Hybrid Manager - Depot/VMU en Marshall

Company Description

Founded in 1909, Marshall employs over 2,000 colleagues across the UK, North America, Northern Europe and the UAE. Headquartered on a 900-acre site in Cambridge, Marshall comprises a number of different business units - Military Aerospace, Land Systems, Advanced Composites, Fleet Solutions, Property, and Marshall Centre.

As an independent private company, Marshall seeks to develop and deliver long-term value to its customers, whilst remaining committed to enhancing the communities in which it operates and creating exciting opportunities for its people.

If you want to make your mark in an organisation where people really matter, this could be the opportunity for you.
 

Thermo King UK are currently recruiting for the position of Depot Manager for our Croydon fleet depot.

Your duties will be to manage the day to day Workshop activities and to ensure that the relevant and set financial, productivity, stock control and quality performance measures are met. Inputting into the overall contract management team as required to ensure that the relevant key contract objectives are achieved. Maintaining and building employee and customer relations to ensure that the Workshop operation achieves all set financial and cultural objectives/targets.

PURPOSE OF THE POSITION & ESSENTIAL JOB FUNCTIONS

• To manage all Workshop P&L / KPI’s, Direct and Indirect Costs, Productivity & Compliance objectives
• Ensure all paperwork including Invoicing is completed as part of a daily task and any issues escalated to the BSM
• To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the Workshop operation
• Responsible for the recruitment of Workshop team members i.e. Workshop Supervisors, Technicians & Administration
• To undertake departmental/resource planning and delivery against these plans
• To provide the required operational information and to ensure that departmental systems/reports are maintained
• To deal with any disciplinary/grievance matters in line with Company procedures
• To plan and manage resources in-line with set budgets, whilst considering priorities of the customer & Workshop operations
• To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions
• To build rapport, develop trust and respect from both internal and external customers
• To provide daily/weekly operational reports and status updates and review as required
• To ensure the timely investigation and resolution of operational and Health and Safety issues 2017 Job spec V 1 2/3 Job Description
• To manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company appraisal process
• To motivate and develop staff through controlled delegation to achieve team goals with a view to career progression and succession planning
• To undertake such duties as may be reasonably required for the effective operation of the function
• To contribute towards the continuous improvement of processes/methods and operating practices within the department
• Maximise the use of internal suppliers wherever possible, promoting their use with own staff, operators and external customers alike.

BASIC QUALIFICATIONS:

• A formal qualification in the repair and servicing of road vehicles Experience:
• Minimum of 5 years in depth experience of operational procedures and standards.
• Experience of Process Review & Implementation.
• Experience of people management and leadership within a professional business environment
• Understanding of operational KPIs and the implications of quality & VOSA's "Guide to Maintaining Roadworthiness."
• Working knowledge of Disciplinary and Grievance procedures
• Has practical understanding of using information technology and systems
• Experience of the management of Health and Safety
• Experience of managing Key Performance Indicators and finances
• Experience of establishing and building positive and effective customer relationships.
• Knowledge and Skills:
• Is able to build rapport and develop trust to gain respect from customer and all areas of the business.
• Can balance and forward plan the day to day thinking and can assess the commercial implications of plans and actions taken.
• Is an effective time planner with the ability to balance workloads and work to set deadlines.
• Can demonstrate commercial awareness and understands the contractual operating environment.
• Is able to operate fluently with the Microsoft Word, Excel, PowerPoint and Outlook
• Is able to communicate effectively, both verbally and in writing.
• Can demonstrate sound planning and control skills to achieve KPI’s as well as developing the operation to achieve
• Is able to appropriately report at operational status review meetings

ADDITIONAL LOCAL NEEDS

• To support local operations as and when required

Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here.