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Hybrid Senior Product Manager - Exchange (Growth & UX) en Crypto

Crypto · London, Reino Unido · Hybrid

CRM

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Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, makes impacts and launches products / features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
About the role:We are looking for a Product Manager / Senior Product Manager to drive user acquisition and product growth initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.


Job Responsibilities:
  • Lead, plan, execute and maintain the Exchange’s Experience roadmap, focusing on:
  • A. World-Class Leading User Experience:
  • Build, iterate and optimize best-in-class trading onboarding workflows
  • Be multi-channel capable - synergising mobile app and website experiences
  • Establish a seamless onboarding and KYC experience, taking ownership of the Exchange retail, VIP and Institutional onboarding flow - unifying the experience where appropriate
  • Build bridges to our other Crypto.com products to drive an effective connected experience across our product suite
  • B. Data-Driven Decision Making:
  • Setup event tracking to enable funnel analytics and CRM capabilities
  • Create dashboard views to provide analytical insight on product performance
  • C. Grow the Exchange:
  • Strategise with Growth and CRM team to devise targeted retail campaigns for product success and improve conversion
  • Feature and Product Definition: 
  • Define features and product outcomes by leading and actively documenting detailed product specifications and requirements (acceptance criteria)
  • Weigh necessary trade-offs for optimal outcomes
  • Collaboration with Feature Teams: 
  • Join forces with delivery management to optimise resource throughput
  • Work closely with lead engineers to develop technical solutions
  • Share guidance with QA engineers to ensure comprehensive test plans
  • Own the Product: 
  • Co-manage the roadmap backlog, owning the product area you build with the team
  • Own and ship products / features in a timely manner
  • Dogfood your product / feature and find ways to improve on it
  • Engagement with Business and Sales Teams: 
  • Facilitate user studies through client meetings and interviews for product feedback
  • Iterate on feedback to ensure user needs are captured and prioritized appropriately
  • Collaborate with Marketing, Growth and CRM teams to drive successful product adoption
  • Market Awareness: 
  • Stay close to market and industry trends
  • Cross-Functional Representation: 
  • Represent the domain in communications with cross-functional teams


    • Job Requirements:
  • At least 5 years of product management experience, with a domain knowledge of Crypto trading / exchange platforms is preferred
  • Minimum 2 years experience collaborating in Growth or CRM related initiatives
  • A data-informed work style, viewed through a compassionate lens of the user
  • A passion for building a low friction and efficient onboarding experience
  • Flexible with working on non-onboarding Exchange related projects
  • Experience shipping and iterating on successful Software or Financial products at scale
  • Demonstrated leadership, taking initiative and producing results
  • Positive, can-do attitude with the ability to connect well with Designers, Engineers, QA, Marketing, Growth, CRM, Compliance, Legal
  • Overcommunicator; highlighting key information and being to the point
  • Understanding of API usage
  • Diligent and open to learning new things
  • Bring humility to your work and how you work with others
  • Good aptitude for understanding technical concepts and applying them is preferred
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