Hybrid Treatment Co-ordinator (Private Dental Group) en Zental

• Serve as the first point of contact for all new patient enquiries across all treatment types.
• Provide comprehensive support and guidance throughout the patient journey, ensuring a seamless and reassuring experience.
• Clearly explain treatment options, procedures, and financial plans, addressing any questions or concerns with empathy and accuracy.
• Tailor communication styles to suit individual patient needs and psychological profiles, demonstrating high emotional intelligence.
• Accurately document all patient interactions and updates in the CRM and clinical notes.

• Liaise with clinicians to obtain and communicate treatment plans to patients within 24 hours of consultation.
• Follow up with patients at appropriate intervals to monitor progress and encourage treatment uptake.
• Manage objections and concerns, working to convert enquiries into confirmed treatment
• Coordinate imaging appointments and referrals as required, ensuring timely and accurate scheduling.

• Process finance applications and direct debit forms, ensuring compliance and accuracy.
• Maintain and update internal trackers for CBCT scans, finance applications, referrals, and other key metrics.
• Support front-of-house and reception duties as needed, including diary management and appointment scheduling.
• Facilitate smooth handovers between clinicians for multi-disciplinary treatments.

• Assist the Practice Manager in resolving patient complaints promptly and professionally.
• Monitor and uphold high standards of communication across all patient touchpoints.
• Collect and review patient feedback to identify areas for improvement.

• Maintain accurate records on the CRM platform, including treatment progress and financial arrangements.
• Monitor and report on direct debit pipelines and dental finance applications.
• Generate and analyse monthly conversion reports for key treatment areas (e.g., implants, orthodontics, TIAD).

• Analyse practice performance data to identify trends, anomalies, and opportunities for growth.
• Contribute ideas for improving operational efficiency and patient experience.
• Support the management team in achieving revenue targets and strategic goals.

• Ensure team members are informed and trained on new systems, procedures, and changes.
• Identify and recommend improvements to workflows, supported by data and rationale.

• Take ownership of personal development goals, particularly in leadership, management, and financial literacy.
• Attend relevant CPD courses and training sessions to enhance skills and knowledge.

• Strong premium sales background or equivalent
• Previous experience in a dental or healthcare setting highly desirable.
• Strong understanding of dental treatments and patient care pathways.
• Excellent verbal and written communication skills.
• High level of emotional intelligence and patient empathy.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.

• Patient conversion rates
• Timeliness of treatment plan delivery
• Patient satisfaction and feedback scores
•  Accuracy of CRM and financial records
•  Practice revenue targets

What We Offer:

• Excellent team support working with numerous specialists and a highly skilled team
• In-house/training support and opportunities for future growth
• Where applicable, Professional Indemnity and DBS costs covered by Zental
• All Core/essential CPD paid for
• Excellent training opportunities for extended nurse training with full training costs covered by Zental
• Excellent career opportunities to move into other roles or other parts of our rapidly growing organisation
• Employee Referral Scheme - earn up to £2950 per referral
• Access to Zental Tailored Benefits*

• How to Apply:

  If you’re ready to elevate your sales career and be part of a company that redefines premium dental care, we’d love to hear from you!

  Salary: Competitive and dependent on experience, with performance-based incentives