Hybrid Office Agent en Worldwide Flight Services
Worldwide Flight Services · Heathrow, Reino Unido · Hybrid
- Junior
- Oficina en Heathrow
WFS are looking for Dangerous Goods qualified and experienced individuals who would enjoy working as part of a special handling team.
This role involves being the customer service contact point providing accurate and timely completion of import and export documentation. You will engage with our customers to understand their requirements and meet all required deadlines. Undertaking security tasks as required by CAA and assisting in the efficient running of a busy cargo operation is key.
This role involves being the customer service contact point providing accurate and timely completion of import and export documentation. You will engage with our customers to understand their requirements and meet all required deadlines. Undertaking security tasks as required by CAA and assisting in the efficient running of a busy cargo operation is key.
You will prioritise timely and accurate information to be shared between local operational, regional and international agencies to always ensure a smooth transition of cargo and documentation daily.
Your main responsibilities on a day to day basis will be:-
- Complete fully regulated and non-fully regulated Dangerous goods for various airlines.
- Monitoring Dangerous goods regulations and communicating changes.
- Working effectively within a team environment, collaborating with colleagues to manage dangerous goods processing and development.
- Paying attention to detail ensuring critical accuracy when checking documentation, labeling and compliance with regulations.
- Data input into WFS and other airlines dedicated computer systems.
To be successful in this role you will need:-
- Air cargo knowledge is required.
- CAT 6 Dangerous goods qualification required.
- Ability to multi-task remaining calm under pressure.
- Customer service experience is desirable.
- Ability to work under pressure to tight deadlines.
Our Values
Safety
- Always look out for our own and each other's safety
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously
- Comply with all relevant safety regulations and standards at all times
- Learn from mistakes and share that learning
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences
- Offer alternative "yes" solutions to "no" situations
- Deliver service excellence and always aim to exceed customer expectations
Respect
- Appreciate everyone's background, cultural values and opinions at all times
- Actively listen and understand other's intent and point of view, especially during disagreements
- Build trusting relationships, demonstrate empathy and care for others
Excellence
- Always do the right thing. Do it right the first time
- Demonstrate extreme ownership: See it, Own it, Solve it
- Adopt a growth mindset: keep learning, stay agile, be resilient
- Set high expectations, embrace innovation and practice continuous improvement
Teamwork
- Prioritise SATS Group's interests over one's own and department needs
- Proactively share resources, ideas and information constructively
- Build on each other's strengths and ideas to achieve win-win outcomes
