Remote Application Enablement Analyst en Arcadia
Arcadia · Estados Unidos De América · Remote
- Professional
Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
The Application Enablement Analyst will join the Technical Operations team of a healthcare data and analytics software company. This role reports to the Application Enablement Manager and will involve a combination of client-facing, process improvement, and technical responsibilities.
As a rapidly growing organization, we recognize that agility and scalability are critical to our success. Our Application Enablement team has the privilege of furthering these principles by both defining and implementing improvements across our product suite. We are a team of healthcare workflow enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare. Our analysts are empowered to think creatively about how we deliver value to our clients and collaboratively drive improvements across their portfolio of 2-4 products.
What Success Looks Like
In 3 months
- Understand the basic structure of each product in your portfolio; this includes all key technical steps involved in product implementation, the value proposition each product holds for our customers, and the range of advanced configuration options we offer
- Build relationships with the Arcadia resources who support product implementation; this includes Product Managers and Analysts, Implementation and Account Managers, and Data Operations Managers
- Manage tickets and projects in our Jira & Confluence platforms
- Begin engaging with clients around key product functionalities and decisions
- Implement basic product configuration changes using SQL and HTML
- Draft documentation around product use cases, release notes, configuration options, workflows, and stakeholders
In 6 months
- Own client conversations around product strategy and configuration options
- Support implementations for the products in your portfolio alongside Arcadia’s Implementation Managers
- Assist with basic issue triage and enhancement requests related to your products
- Own management of the implementation roadmap for each product in your portfolio
- Advise on Arcadia’s product development roadmap based on client feedback and internal observations
- Serve as a primary point of contact for your product and support questions from internal customer and technical teams as needed
- Independently apply basic customer configurations using SQL and HTML
In 12 months
- Serve as a designated SME for all products in your portfolio
- Understand standard value-based care healthcare workflows
- Confidently lead client conversations and trainings regarding Arcadia’s product workflows and configurations
- Assume general ownership of client implementations and independently tailor product rollout plans to your clients’ individual workflows and priorities
- Propose and drive operational improvements both within and across product teams
What You'll Be Doing
What You'll Bring
Would Love for You to Have
What You'll Get
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
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