Remote Non-Emergency Call Taker - Denver 9-1-1 en City and County of Denver

About Our Job

This application is for the October 21, 2025, Non-Emergency Call Taker Academy.

As a Non-Emergency Call Taker, you'll serve as the first point of contact for community members calling with non-emergency needs. Working in partnership with Denver 311, you’ll help people navigate city services and route them to the right resources with empathy and professionalism.

The rate of pay for this position is $23.00 an hour.

This is a full-time position with excellent benefits including:

• Denver Employees Retirement Plan (DERP)

• Medical, dental, and vision insurance

• Generous paid time off and holidays

• Remote work flexibility after training

• Pathways to grow your career within the city and county of Denver

• Being part of a team that is committed to public service, safety, and making a difference

Job Responsibilities include:

• Handling a high volume of incoming calls with care, speed, and accuracy

• Gathering essential information and determining the best course of action

• Quickly identifying emergency or crisis situations and routing their call appropriately

• Using city systems and tools to research information and resolve inquiries

• Accurately documenting calls and outcomes in a tracking system

• Performing other duties as assigned

Training & Schedule:

• In-person training begins October 21, 2025

• Once training is completed, you will enjoy a fully remote schedule

Call center hours:

• Monday–Friday: 7:00 AM – 7:00 PM

• Saturday: 10:00 AM – 2:00 PM

• Flexibility is a must — shifts include days, evenings, weekends, and holidays

Our ideal candidate will:

• Thrive in fast-paced, high-pressure environments

• Have strong communication and critical thinking skills

• Have the ability to remain calm and professional — even when others are not

• Be tech-savvy, with the ability to type while talking and use multiple systems at once

• Have a passion and interest in helping others and solving problems

• Want to build a long-term career with the City and County of Denver

Below are the minimum requirements used to determine eligibility for this position:

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: None

• Education/Experience Equivalency: None

• License/Certifications: By position, requires a valid driver's license at the time of application

• Licenses and certifications must be kept current as a condition of employment

About Everything Else

Job Profile

CJ3272 Emergency Service Worker

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$19.59 - $29.39

Target Pay

$23.00 per hour

Agency

Emergency Communications

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

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