Homeoffice Solutions Specialist en Cocoon
Cocoon · Estados Unidos De América · Remote
- Professional
🚀 Build the future of employee leave
We’re bringing much needed simplicity to the complex world of employee leave. Today, the process is baffling: going on leave (be it parental, medical, bereavement, or for any other reason) means talking to reps and wading through a mountain of government and insurance claims just to get your time off and income in moments when you're the most stressed and busy. We talked to hundreds of employees and employers who had nightmare stories to tell, and wondered to ourselves why nobody had solved this yet.
Our mission is to empower every working person to take care of the important things in life when it matters most — removing all of the friction that exists today for both employees and employers — and be the #1 advocate for folks going through the process. It's a really exciting space, and we're moving incredibly fast on both product and user momentum.
Excited about taking the most frustrating processes companies and employees face and making it surprisingly delightful? We'd love to work with you.
💪🏽 What will you do?
Cocoon is hiring a proactive and process-minded Solutions Specialist to assess product gaps and operational exceptions during new customer onboarding and feature rollouts. You’ll help turn complex workflows into seamless experiences by owning solution delivery and execution while improving internal operations along the way. This role sits within the Operations team and partners closely with our Onboarding team to drive a smooth implementation experience to ensure customer success at scale.
In this role, you will:
- Efficiently manage projects and tasks to support operational objectives
- Create and maintain scalable internal processes, runbooks, and documentation
- Identify and fix gaps in workflows, tooling, or cross-functional collaboration
- Communicate clearly and efficiently with customers and internal teams including Product, Support, and Engineering
- Translate technical requirements into clear, actionable steps
⚡️You’ll be a great fit if you:
- Have experience in high growth startups (bonus experience: HRIS, payroll, or leave of absence)
- Are comfortable with queue based workflows and multitasking across priorities
- Operate with strong attention to detail and a bias toward action
- Have a growth mindset. When you see something broken, you speak up and improve it
- Are proficient in tools like Gsheets/Excel, Metabase, and Hubspot
- Bring empathy and precision to sensitive workflows like leave management
✅ Success looks like:
- Capable of scaling with change and navigating ambiguity with ease
- Clear documentation that improves internal efficiency and consistency
- Strong cross-functional trust and collaboration
- Continuous optimization and improvement initiatives
- Positive customer experiences and measurable impact on company growth
🎁 Some benefits you can expect as a part of the Cocoon team:
- Competitive salary and equity
- Medical, dental, and vision insurance coverage
- Unlimited vacation and sick time
- Professional development budget
- Office setup and wellness stipends
- 14 weeks of paid parental leave
- 4 weeks of each paid medical and caregiver leave
- 4 weeks of flexible, paid compassionate leave
- Flexible work schedule
The salary for this role is $100,000.
At Cocoon, we believe that diversity, equity, inclusion, and belonging (DEIB) serve as the foundation for a successful team, product, and community. We’re committed to building a company where everyone can bring their authentic selves to work and be set up for success. Creating a diverse, equitable, and inclusive workforce requires ongoing effort and attention. We are committed to cultivating space for feedback and expanding our understanding of DEIB as our community grows.
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