Homeoffice Amazon Connect Technical Writer (Remote) en Cognizant

%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 22.0pt; line-height: 115%;%22%3EAmazon Connect Technical Writer (Remote)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3EWhat makes Cognizant unique?%3C/b%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3EOur strength is our people, and our ability to work together. We pride ourselves on the talent we can attract to our organization. We not only hire the best but continuously strive to provide our associates with opportunities to work with innovative solutions and technologies, with premier clients across the globe. Our diverse backgrounds offer different perspectives and new ways of thinking. At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow.%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3EWe are seeking a detail-oriented and experienced Technical Writer to create comprehensive documentation for Amazon Connect and Amazon Connect Global Resiliency (ACGR). The ideal candidate will have a strong background in technical writing, particularly in cloud-based contact center solutions, and will be responsible for producing high-quality documentation related to performance, configuration, testing, and disaster recovery (DR) plans.%3Cbr%3E%3Cbr%3E%3Cb%3EKey Responsibilities:%3Cbr%3E%3C/b%3E%3Cbr%3EDocumentation Development: Create, update, and maintain detailed documentation for Amazon Connect and ACGR, including performance metrics, configuration guides, testing procedures, and disaster recovery plans.%3Cbr%3ETechnical Writing: Translate complex technical concepts and procedures into clear, concise, and user-friendly documentation for both technical and non-technical audiences.%3Cbr%3ECollaboration: Work closely with engineering, operations, and product teams to gather information, understand requirements, and ensure accuracy and completeness of documentation.%3Cbr%3EPerformance Documentation: Document performance metrics and monitoring strategies for Amazon Connect and ACGR, ensuring that all relevant data is captured and presented effectively.%3Cbr%3EConfiguration Guides: Develop comprehensive configuration guides for setting up and managing Amazon Connect and ACGR, including step-by-step instructions and best practices.%3Cbr%3ETesting Procedures: Create detailed testing procedures and validation plans for Amazon Connect and ACGR, including load testing, functional testing, and failover testing.%3Cbr%3EDisaster Recovery Plans: Develop and document disaster recovery plans for Amazon Connect and ACGR, outlining procedures for ensuring business continuity and minimizing downtime during outages.%3Cbr%3EContinuous Improvement: Continuously review and improve documentation based on feedback from stakeholders and changes in technology or processes.%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3ESalary and Other Compensation:%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3EApplications will be accepted until 08/15/2025.%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3EThe annual salary for this position is between %24 83,250%26ndash; %24 132,000 depending on experience and other qualifications of the successful candidate.%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3EThis position is also eligible for Cognizant%26rsquo;s discretionary annual incentive program, based on performance and subject to the terms of Cognizant%26rsquo;s applicable plans.%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3EBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cul style=%22margin-top: 0in;%22 type=%22disc%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l0 level1 lfo1; tab-stops: list .5in;%22%3EMedical/Dental/Vision/Life Insurance%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l0 level1 lfo1; tab-stops: list .5in;%22%3EPaid holidays plus Paid Time Off%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l0 level1 lfo1; tab-stops: list .5in;%22%3E401(k) plan and contributions%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l0 level1 lfo1; tab-stops: list .5in;%22%3ELong-term/Short-term Disability%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l0 level1 lfo1; tab-stops: list .5in;%22%3EPaid Parental Leave%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-list: l0 level1 lfo1; tab-stops: list .5in;%22%3EEmployee Stock Purchase Plan%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color: #e8e8e8; mso-themecolor: background2;%22%3E#LI-CN1%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color: #e8e8e8; mso-themecolor: background2;%22%3EIND123%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/p%3E Solicitar ahora