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Hybrid Developer Support Engineer en Cloudinary

Cloudinary · London, GB, Estados Unidos De América · Hybrid

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We're looking for a talented Developer Support Engineer to join our exceptional Developer Support team! Work with our smart and fun dev-support engineers to provide the best customer support experience in the industry. Enjoy a dynamic work environment, from helping customers integrate our APIs and cloud-based products in a variety of Web and Mobile development frameworks to contributing code to Cloudinary’s SDKs and advocating Cloudinary at local and global conferences and events. You will be part of our Customer Success team and focus on helping our customers streamline technical integration efforts. The ideal candidate has previous experience supporting a developer-facing service, web and/or mobile development background, and is comfortable in a customer-facing position.


Responsibilities:
  • Respond to customers' (mainly developers') technical support requests and feature-related questions.
  • Debug customer issues and create reproducible test cases for engineers to resolve.
  • Handle code-related queries. Write code samples in multiple development frameworks.
  • Maintain ownership of support cases until resolution.
  • Monitor and answer questions on different support channels: a ticketing system, public forums, social networks, and more.
  • Help enhance documentation to minimize repeating support issues.
  • Collaborate with different teams: R&D team, Product Management, Account Managers, Solution Engineers, and others.
  • Contribute code to Cloudinary SDKs.
  • Help the R&D team review new features and client libraries.
  • Represent Cloudinary at external events and conferences (locally and abroad).
  • Become a subject matter expert in Cloudinary’s technology.
  • Support occasional high-priority customer requests outside regular working hours.
  • Build internal tools that will help enhance the team’s work efficiency. 


    • About You:
  • Hands-on coding experience, preferably in a web/mobile environment. 
  • Experience in a customer-facing position, preferably in developer support.
  • Bachelor’s degree in Computer Science or equivalent.
  • Adaptable to new development platforms and languages.
  • Excellent analytical and troubleshooting skills.
  • Proficient in English (verbal and written), with strong interpersonal skills.
  • Open to working the occasional weekend day in line with supporting 24/7 global coverage


    • #LI-BP1
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