Hybrid Customer Acquisition Manager, Retail & Success Managers en Google fiber

As a Customer Acquisition Manager (CAM) for our Success Managers (SM) and Retail Sales team,  you will help develop and manage the day-to-day execution of the market-level strategy for your teams. You will be charged with leading these teams towards achieving their sales goals across three distinct markets. You will report into the Head of Sales for the area and also work cross-functionally with local teams to support customer satisfaction efforts and ensure field escalations are resolved in a timely manner.

• Manage the hiring, onboarding, and day-to-day operations of our Success Managers (SM), and Retail Teams, including daily/weekly meetings, training, sales plan development,  reporting, and in the field coaching.
• Ensure your SM, and Retail teams hit their activity targets for each month and drive deal conversion.
• Oversee Multi-Dwelling Unit (MDU) property penetration rates and trends for each market, developing and modifying go to market strategies as needed.
• Manage the NPLB (no property left behind) process.
• Partner with national Channel Managers to oversee daily operations.
• Coordinate with the local tech ops team to effectively handle and resolve field escalations for all assigned channels within service-level agreement targets
• Collect local market intelligence and generate sales reports to distribute critical field sales data to the local head of sales and other relevant local and regional leadership.

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in sales management or operations.
• Experience using spreadsheets to build out data and resolve problems that would impact sales representatives. 
• Experience working with a Customer Relationship Management tool (e.g., Salesforce, Hubspot, etc) to manage and organization communication.
• Experience using concise and organized written and verbal communication to persuade and update internal and external stakeholders regularly.

• Direct experience building, managing, and retaining Sales teams in the telecom Industry.
• Experience managing a variety of extended workforce teams to achieve business goals.
• Experience managing daily operations, projects, and tasks to completion with limited supervision.
• Experience using verbal and written communication to influence stakeholders, including executive leadership, peers, managers, and direct reports.
• Experience converting existing properties to bulk deals.
• Experience managing the property funnel from access agreement to install ready.