Hybrid Enrollment Specialist II en Sentara Healthcare

City/State

Work Shift

Overview:

Overview

Responsible for all areas of enrollment and group set up as it pertains to the acquisition and retention of members for Optima Health. This includes functions associated with the administration of all group information: Interaction with members, employers and brokers. Acts as a resource and mentor to Customer Operations staff. Assists Management and training team with resolution of difficult or complex service issues. Serves as an internal liaison between Optima Health, employer groups, brokers and members. Researches and responds to telephone inquiries related to operational issues. Provides quality service and education to customers. Supports OH strategies specific to customer satisfaction and financial accuracy. Communicates policy and system-related issues to support process improvements. Assists with special projects and assignments.

Education

• High school diploma or equivalent

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service - 1 year

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.