Hybrid Senior Scrum Master en Global Payments Inc.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Summary of This Role

Leads cross-functional teams to provide agile-based project deliverables and facilitates the team's work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes. Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members. Using strong communication, facilitates the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast paced environment with competing priorities. Sets the example and contributes to the vision for the organization's Agile journey. Ensures agile principles and values are understood and exercised consistently within the organization. ​

What Part Will You Play?

• Facilitating Scrum Events

  • Uses the ability to communicate clearly and concisely to conduct daily scrum meetings and well-organized scrum ceremonies. 

  • Facilitates Grooming/Refinement, Sprint Planning, Demos, Retrospectives and Daily Standup meetings for the assigned team(s). 

  • Guides and develops clear sprint standards while keeping the team engaged and on task

• Supporting Development of Team

  • Provides updates on the team's performance

  • Engages team with making appropriate commitments through story selection and task definition; encourages discussion and conflict resolution. 

  • Coaches teams to break down business requirements into stories and tasks. 

  • Proactively identifies, and helps resolve impediments that hinder team progress

  • Champions accountability within and outside the team.  

  • Guards and shields the team(s) from distractions and interruptions from external interferences.

  • Promotes continuous team improvement, measures the team and helps the team and individuals measure themselves to be more productive and to produce higher quality products.  

  • Guides team to adhere to working agreements, and creates a culture of continuous improvement by fostering empowerment and promoting best practices for software development. 

  • Educates team, business stakeholders and management on Agile software principles and practices.

  • Promotes continuous improvement of structure, processes and tooling to enable the teams to deliver increased value. 

  • Mentors other scrum masters

• Cultivating Team Environment and Relationships

  • Creates a team environment by establishing trust and transparency through collaboration & communication.

  • Initiates, builds and maintains positive relationships with internal and external stakeholders to help facilitate effective completion of expected team deliverables

  • Partners with the development leads, product leads, and appropriate team members for capacity planning and resource allocation using agile tools.  

  • Promotes a collaborative team environment that fosters creativity and innovation.  

  • Responsible for enacting Scrum values and practices

• Utilizing Problem-Solving and Analytical Skills

  • Demonstrates understanding of the overall business strategy  

  • Uses strong analytical and problem resolution skills to identify difficult sources of impediments.

  • Proactively identifies opportunities and recommends solutions to optimize program delivery and operational processes. 

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree

• Degree in a related field of study from an accredited university.  Additional related TSYS experience may be considered in lieu of a degree.

• Typically Minimum 4 Years Relevant Experience Required

• Project management experience preferably within an established IT project management office or serving as a project manager for an Information Technology department. Minimum of 2 years Agile experience.

• Certified Scrum Master

Preferred Qualifications

• Typically Minimum 6 Years Relevant Exp

• Strong knowledge of Agile approaches, previous experience with Agile tools and techniques.

• Other Agile project management certifications (CSM, SAFe, PMI-ACP)

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of the area of specialization; resolves a wide range of issues in creative ways. 

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in their own area of expertise.

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

• Communication - Has expert communication, collaboration and facilitation skills.

• Managing Multiple Priorities - Has highly developed time management skills to manage competing priorities.  Highly adaptable to changing priorities in a fast paced environment

• Issue Resolution - Has highly developed negotiation and conflict management skills to resolve unusual issues within and external to the team

“The position listed in this requisition is ineligible for the referral bonus award program”

This position is eligible to be considered for remote hiring

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Apply By: Friday, July 18, 2025

Pay: Pay Range is from $74,000.00 - $110,000.00. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

"Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado."

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].