Hybrid Support Operations Manager (Req # 1772) en Sugarcrm
Sugarcrm · Denver, Estados Unidos De América · Hybrid
- Oficina en Denver
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
Where do you fit?
We are looking for a proactive and detail-oriented Support Operations Manager to lead the operational engine behind our Technical Support organization. This role is critical in driving scalable, efficient, and high-quality support processes in a fast-paced SaaS environment. You’ll partner closely with Support leadership, cross-functional teams, and frontline delivery managers to develop and implement systems, processes, and programs that elevate team performance, ensure customer satisfaction, and optimize resource utilization.
The ideal candidate is a strategic thinker with a bias for execution—comfortable leading process improvement, quality assurance, workforce optimization, training enablement, and support tooling initiatives.
*This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, Colorado location, specifically, working in-office a minimum of 3 days per week.*
