Hybrid Clinician Relations Specialist en LocumTenens.com

Overview

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Clinician Relations Specialist facilitates relationships with clinicians with timely information and provides a
primary point of contact for clinicians when starting new assignments and while on assignment. The
incumbent develops a strong understanding of clinician needs, provides ongoing communication with
clinicians, coordinates successful clinician onboarding, and continues a strong relationship throughout
assignment

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Provides Concierge Service to Clinicians – 50%

• Builds relationships with clinicians and establishes open communication
• Provides personalized guidance, builds rapport, and provides quick responses to clinician inquiries
• Builds and improves relationships with clinicians
• Identifies potential opportunities and inform the sales team to follow up
• Educates and informs clinicians about the company’s products and services
• Consistent communication via all communication methods to ensure the clinician is prepared
• Completes introduction phone call with clinicians for all new assignments
• Walks clinicians through the online credentialing application and assists with completion
• Helps clinicians with digital submission of required documents
• Confirms clinician completion of appropriate agreements
• Guides clinicians through timekeeping systems and ensures accurate data entry
• Completes regular touchpoints with clinicians to confirm preparation for a new assignment and any adjustments needed while on assignment

Coordinates and Communicates Clinician Assignment Details - 30%

• Serves as a liaison between clinicians and the travel team for all aspects of clinician travel throughout the assignment
• Gathers clinician travel preferences and assignment specific travel requirements based on client guidelines

• Communicates with clinicians regarding relevant concerns, necessary documentation, and suggestions for improvements to processes; completes all assignment-related activities and Salesforce documentation
timely
• Prepares travel packets and coordinates assignment logistics for the duration of the booking
• Collects vendor set-up information from clinicians and clients to ensure a successful start to assignments
• Ensures all necessary documentation for taxes, clinician payment, etc. is in order and processed timely
• Answers clinician questions about the assignment purpose and details
• Obtains contact details for specific assignments and enters them into Salesforce
• Implements Salesforce enhancements and best practice updates into the daily routine

Internal Communication Liaison- 15%

• Coordinates with Recruiter, CVO, CC and other internal members of LT as needed to identify areas of communication or application support needed
• Document interactions and assignment specific details in SalesForce
• Facilitates any clinician questions or additional information requested to internal departments
• Executes Customer Care strategies, working with all specialty teams in the company
• Provides travel updates to Production and Customer Care teams as needed; participates in quarterly On Call Forum meetings and attends division production meetings as requested

Obtain and Communicate Day 1 Details- 5%

• Coordinate with the Salesperson to complete the day 1 detail form
• Determine additional details to include to prepare the clinician for a successful start on-site
• Confirm and document details for the clinician
• Detail and explain pay schedule and timesheet instructions

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned
• Operates Client Billing/Sales Portal Platforms

• May need to assist with pre-assignment duties that are required prior to the producer creating a booking
• Occasional after-hours call work
• May act as a backup call contact for new Customer Care Specialists
• Attends and participates in roundtable meetings
• Participates in tech testing as needed

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Communicates with external clients and/or clinicians regularly

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High School Diploma or equivalent required; Bachelor’s degree preferred
• 2+ years of customer relations experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Salesforce or relative CRM systems
• Working knowledge of document management systems
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines

• May need to assist with pre-assignment duties that are required prior to the producer creating a booking
• Occasional after-hours call work
• May act as a backup call contact for new Customer Care Specialists
• Attends and participates in roundtable meetings
• Participates in tech testing as needed

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Communicates with external clients and/or clinicians regularly

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High School Diploma or equivalent required; Bachelor’s degree preferred
• 2+ years of customer relations experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Salesforce or relative CRM systems
• Working knowledge of document management systems
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines

KEY COMPETENCIES REQUIRED

1. Customer Focus
2. Tech Savvy
3. Action Oriented
4. Interpersonal Savvy
5. Communicates Effectively
6. Manages Conflict
7. Decision Quality
8. Instills Trust
9. Collaborates
10. Demonstrates Self-Awareness
11. Manages Complexity
12. Situational Adaptability

PHYSICAL, MENTAL, WORKING CONDITIONS, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, and reading requirements
o May be able to sit or stand
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

DISCLOSURES

SMOKING:

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

DRUG TESTING:

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. 

EEO Statement Requirements:

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex,  national origin, age, disability, veteran status, or any other protected status under the law. 

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