Hybrid Ticketing & Event Operations Associate en Chicago Cubs

GO BEYOND THE IVY

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.

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JOB TITLE: Ticketing and Event Operations Associate

DEPARTMENT: Mesa Spring Training Operations

ORGANIZATION: Chicago Cubs

REPORTS TO: Director of Business Operations, Spring Training Operations

FLSA STATUS: Nonexempt

COMPENSATION:    $18.50 per hour USD and eligible for discretionary sales incentive plan

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE The Chicago Cubs franchise, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.

HOW YOU’LL CONTRIBUTE:

The Chicago Cubs organization is looking for motivated and career driven individuals to sell tickets and put on a best-in-class fan experience through event execution to games at Sloan Park, the Cubs spring training facility, in Mesa, Arizona.  The Ticketing and Event Operations Associate is an entry level full time, seasonal position (August – March). The position focuses primarily on ticket sales but does have some event operations responsibilities. The ticketing portion will focus on selling and servicing season, group, and individual ticket buyers. The event operation portion will focus on gameday setup, sponsorship activation, and guest services. This seasonal position is a great opportunity to build your sales and operations career within the sports industry.  No relocation expenses will be provided. 

THE DAY-TO-DAY:

• Research, prospect and establish leads via direct phone contact, networking, and events. 
• Meet or exceed weekly and monthly sales goals.  These goals include team goals related to the successful sale of the party deck and overall sales for the Spring Training games.  
• Provide superior customer service and responsive follow-up to clients, existing ticket holders, prospects, and single game customers before, after and during the game.  
• Build relationships with clients and keep accurate records in Salesforce. 
• Attend all Spring Training home games and assist with game day responsibilities to support our event operation.  This can include managing logistics of the party deck, rooftop, and other group outings, as well as set-up and tear down. 
• Plan and execute annual Season Ticket Holder Event.  
• Work other events at Sloan Park during the program. 

WHAT YOU’LL BRING:

• Bachelor’s degree from an accredited college or university.   
• Demonstrated ability to effectively manage multiple initiatives simultaneously. 
• Effective communication skills, customer service skills, both written and oral.  
• Highly motivated with a desire to meet and exceed stipulated goals.  
• Must be available to work August through end of March.  
• Ability to work non-standard work hours with variable schedule, to include nights, weekends, and holidays. 

WHAT SETS YOU APART:

• 1 – 2 years prior sales or customer service experience.  
• Experience using Pro Venue ticketing system. 

* This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its affiliates are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience.

Response Expectations:

Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.

The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.