Hybrid Lead MOS en Driscoll Health Employment Center

Where compassion meets innovation and technology and our employees are family.

GENERAL PURPOSE OF JOB:

Responsible for completing the registration and scheduling functions of the rehabilitation department. Will provide oversight of those scheduling and registration functions completed by the MOS staff within the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

MOS duties:

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Demonstrates the ability to use computer/software applications required for the job.
• Demonstrates thoroughness and dependability.
• Demonstrates excellent organizational skills.
• Must be detail-oriented.
• Must be able to manage multiple tasks in a busy medical office environment.
• Must be able to effectively communicate and work with patients, families, physicians and staff.
• Must be able to effectively work as a team member.
• Participates in departmental meetings, in-services and performance improvement activities
• Schedule/Reschedule patients for necessary procedures/appointments utilizing available scheduling tools.
• Seek assistance when scheduling or registration needs are unclear.
• Obtain demographic and payer information required for scheduling and registration.
• Coordinates multidisciplinary patient scheduling.
• Document cancellations/no-shows in the appropriate scheduling system.
• Document scheduling activities within the referral.
• Communicates with referring and community physicians to address the scheduling and registration needs of patients. Informs manager of any difficulties.
• Communicates with authorization department in order to meet the patients scheduling needs.
• Manages patient correspondence to meet scheduling needs.
• Anticipating scheduling conflicts and taking action to resolve.
• Manage and disseminate clinical information in many forms to facilitate patient care, (example: therapist evaluation charts, scanning prescriptions, etc...)
• Completes the registration process for new and recurring patients.
• Manages patient accounts at the beginning of each month
• Collects and records payments for rehabilitation services.
• Ensured compliance with hospital policies regarding health information.
• Scan paper medical documents into electronic medical record as appropriate.
• Will occasionally drive for Driscoll Children’s Hospital business.

Lead MOS Duties:

• Responsible for education and training of MOS staff on scheduling and registration functions.
• Participates on process development for rehabilitation scheduling and registration areas.
• Serves as a liaison for MOS staff and rehabilitation department leadership.
• Rehabilitation representative to hospital MOS meetings.
• Responsible for coordination and delegation of MOS duties to ensure MOS functions are completed.
• Identifies areas of poor performance and notifies manager.
• Works with rehabilitation manager to remediate problems identified.

SUPERVISORY RESPONSIBILITIES:

• Makes and implements decisions compatible with organizational goals.
• Maintains composure, effectiveness, and flexibility under pressure.
• Provides guidance to the following job classes under direction of the departmental leadership: MOS.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience.