Hybrid IT Helpdesk Support Engineer, Insurance en Centerfield

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.

The primary responsibilities for this role include ensuring optimal service availability and performance, as well as efficiently identifying, categorizing, and resolving application, network, and system issues. The candidate will also be responsible for clearly communicating changes, upgrades, improvements, and integrations company-wide. Additionally, they will provide effective assistance and maintain open communication with other departments, carriers, contractors, and staff.

The ideal candidate will possess strong interpersonal skills to effectively handle client complaints, as they will generally be the primary point of contact for these issues. They should demonstrate the ability to multitask and efficiently manage a variety of tasks assigned by their supervisor. Additionally, they must be capable of working independently while also thriving in a team environment.