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Patrocinado por ExponentSoftrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technology implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans
Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) is the premier middle-market Technology and Advisory services provider delivering mission-critical digital transformation solutions to Health and Public Safety agencies across the federal sector.
At Tria, we are a diverse and dynamic professional community driven by a mission rooted in service to colleagues, customers, and community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial wellbeing.
Job Description:
Softrams is seeking to hire a Help Desk Lead to support the delivery of high-quality service to our user community within our Business Operations Service Center. This role will support and work closely with the Help Desk Manger to oversee the service delivery model and service as facilitator, mentor and coach for the help desk team. The Help Desk Lead will focus on adherence to meeting and exceeding Service Level Agreements both at the individual and team level and driving continuous innovation to deliver an exceptional customer experience. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.
