Hybrid Customer Support Analyst (Tier 2) en Softrams
Softrams · Baltimore, MD, Estados Unidos De América · Hybrid
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Patrocinado por DesignlabSoftrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technology implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans
Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) is the premier middle-market Technology and Advisory services provider delivering mission-critical digital transformation solutions to Health and Public Safety agencies across the federal sector.
At Tria, we are a diverse and dynamic professional community driven by a mission rooted in service to colleagues, customers, and community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial wellbeing.
Job Description:
We are looking for a highly skilled Tier 2 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for addressing escalated support issues, conducting deeper review and research to determine the correct path for resolution. In addition, this role will support the Tier 1 staff by providing guidance for resolution or surge support during heavy volume periods. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then we have a spot for you.
