Remote Customer Service Executive en ProbeGroup

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About Us

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no strangers to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun. If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.

In this dynamic role, you'll excel in delivering exceptional customer service through both inbound and outbound channels. Your responsibilities span managing emails, addressing general inquiries, and expertly resolving complaints. From handling issues like damaged or delayed orders, missing items, and processing unsubscribe requests to conducting stock checks, canceling orders, and overseeing tax invoices, you'll navigate seamlessly across multiple systems/CRMs to ensure operational efficiency

Key Details:

• Commencing 24th March 2025

• Operational Hours: Monday - Friday 8am-6pm with possible Saturday shift 9-5pm

• Full Time 3 Month Fixed Term Role Available

• Provide an exceptional customer experience for all customers, emphasising resolving customer complaints through streamlined and proactive customer interactions.

• Handling inbound emails, webforms and calls from customers regarding in-store experience complaints.

• Always apply first call resolution techniques to resolve customer enquiries effectively and efficiently.

• Achieve daily productivity, KPI, and AHT targets.

• Leaving detailed and accurate notes in cases to be shared as insights to the business.
   

Skills & Experience:

• Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people through verbal and written methods.

• Confidence in dealing with objections and quickly building rapport with customers.

• Experienced in utilising multiple systems, including CRM systems.

• Previous customer service experience preferred.

To work from home, you will need:

• Windows 10-based PC Monitor/Laptop 

• i5 processor and 8GB RAM or equivalent

• Anti-virus installed and Windows Defender 

• Reliable high-speed internet connection - no hot spotting or tethering

• Headset with a microphone

If you feel this could be the right role for you, apply now.