Hybrid Network Analyst en Spektrum

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

To strengthen the Alliance through connecting its forces, the NCI Agency delivers secure, coherent, cost effective and interoperable communications and information systems in support of consultation, command & control and enabling intelligence, surveillance and reconnaissance capabilities, for NATO, where and when required. It includes IT support to the Alliances’ business processes (to include provision of IT shared services) to the NATO HQ, the Command Structure and NATO Agencies.

The Directorate of CIS Support Units (DCSU) is responsible to manage, deliver and maintain assigned Communications and Information System (CIS) products and services for the Agency’s customers including NATO Headquarters (NHQ), the NATO Command Structure (NCS), NATO Force Structure (NFS), Nations and internal Agency users. DCSU provides liaison, planning and coordinating functions for Alliance Missions, Operations and Exercises. Services are delivered in coordination with the Enterprise Service Operations Centre (ESOC) and Agency Service Lines/Service Centres under the Enterprise Service Delivery Model (ESDM).

NCI Agency CIS Support Unit (CSU) Brussels, located in Brussels (BEL) is the primary Information, Communications and Technology (ICT) service provider for 24/7 support to the Secretary General, the International Staff (IS), the International Military Staff (IMS) and other Customers in the NATO Headquarters in Brussels. CSU Brussels enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed.

The Network Management Section (NMS) supports and maintains all Local Area Network Systems (Voice and Data) at NATO HQ and is responsible for VoIP implementations, all active and passive network components of the supported networks. It is NMS who provides network infrastructure for journalists during Ministerial meetings and special events and provides support for Remote Connections to the main networks. A crucial part of the responsibility of this section is the static and mobile remote connectivity of the Secretary General.

Role Duties and Responsibilities

Under the direction of the Section Head, the resource will provide services related to the following main activities:

• Provide first and second line network support to the Service Centre;
• Perform diagnoses and resolve network incidents and problems;
• Install, replace, modify and configure network systems;
• Monitor network systems and proactively report and resolve potential network issues;
• Create and maintain Standard Operating Procedures to document network systems;
• Operate Cisco Identity Services Engine systems to support client installations, moves and changes;
• Provide support and assistance during preparation and security assessments;
• Take initiative to investigate, diagnose and resolve issues in a systematic approach;
• Ensure that Routing, Switching and other network elements are backed up;
• Propose and implement network improvements;
• Liaise and collaborate internally, with the NCIA Service Lines and external providers for fault rectification and network improvement activities;
• Provide input to and assist with on-site security surveys, validations and acceptance testing of network infrastructure systems;
• Work on own initiative with limited supervision;
• Assist his/her superiors and recommend solutions;
• Periodically provide on demand support outside of business hours;
• Perform other duties as may be required.

Essential Skills and Experience

• Possesses a bachelor degree with 2 years post-related experience;
• Hold a Cisco Certified Network Associate certification;
• Good support experience with DNS, DHCP and IP address Management systems;
• Good support experience with Access Layer, Core layer and routing protocols OSPF and BGP;
• Good support experience with Cisco Identity Services Engine;
• Good experience with support and implementation of Wireless network systems;
• Good support experience and knowledge of Firewall systems;
• Experience with monitoring system such as Cisco Prime, Cisco CCC, Zabbix;
• Experience with support of multi-tenancy network environments (VDC/VRF) and multicast network technologies;
• Experience with Splunk;
• Some experience with the support and implementation of Network Load Balancing techniques.

Desirable Skills and Experience

• Knowledge of VMWare virtual network systems;
• Knowledge of PKI certificates;
• ITIL certified in Service Operations;
• Prior experience of working in an international environment comprising both military and civilian elements.

Working Location

• Brussels, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance