Hybrid VIE - Junior Customer Service Data analyst & Project Lead H/F/D en Air Liquide

The team in which you will work consists of about 40 people, located in various cities in Belgium and in the
Netherlands.
They are in charge of the Customer Services activities for the 3 regions of the Benelux.
Next to that, the team is also responsible for the transversal Customer Experience throughout all customer
touchpoints of “Industrial Merchant”, be it through contacts with people in various teams such as Customer
Services, Sales, Dispatch or Maintenance engineers; as well as contacts through digitized touchpoints such
as our e-invoice, our Customer & Partner portal MyGas and its mobile application.
Our mission is to improve customer satisfaction & customer experience through simplification and
digitalization of all interactions, making room for more personalized and higher value added interactions
leading to customer intimacy.

 

How will you CONTRIBUTE and GROW?

Please submit your application in english !

Position open only for candidates eligible to the VIE program. Therefore, only the applicants meeting the requirements of the French V.I.E program will be taken into consideration.

Please visit this website for more information about these requirements: https://www.civiweb.com/EN/le-volontariat-international/VIE_CONDITIONS.aspx

Mission Description:

The mission of the Customer Service Data Analyst is to enhance reporting, forecasting, and billing quality within the Customer Service Center (CSC).
This role focuses on data accuracy, process automation, and digitalization to optimize operational efficiency.

● Reporting & Data Analysis Enhancement

• Map existing reports, data sources, and reporting methods to identify gaps and areas for improvement.
• Standardize and document reporting processes to ensure consistency and accuracy.
• Develop automated dashboards in Google Sheets, Power BI, and Wave for real-time data access.

● Process Optimization & Knowledge Management

• Define and improve forecasting methodologies for case and call volumes.
• Automate invoicing controls to reduce manual workload and enhance accuracy.
• Contribute to building a centralized Knowledge Base, streamlining training and enhancing self-service capabilities.

● Project Participation & Leadership

• Lead and participate in cross-functional projects related to amongst others: reporting automation, forecasting improvements, and (invoice) digitalization.
• Ensure projects are delivered on time, within scope, and with the expected quality.
• Formalize project documentation (scope, timeline, budget, key milestones).
• Coordinate project teams and facilitate collaboration between CSC, Digital, and Finance teams.
• Organize and lead steering committee meetings to track progress and validate key project phases.

This role is critical in enhancing data-driven decision-making, increasing operational efficiency, and driving digital transformation within Customer Service.

 

Are you a MATCH?

 

Candidate education
● Engineering or Business School background

Candidate profile
● Collaborative & Team-Oriented
● Self-Starter & Proactive
● Analytical & Problem-Solving Mindset
● Results-Driven
● Structured & Detail-Oriented
● Curious & Continuous Learner
● Strong Communicator.

● Project Management Skills

Languages required
● English - mandatory

 

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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