Hybrid Professional Services Coordinator en F5

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

Our PS Coordination team work as part of our highly regarded APCJ Consulting Group. 

Support the F5 Professional Services Sales and Consulting effort working with customers, distributors and various groups within F5 including:  Order Administration, Professional Services Sales, Consulting Management and Consultants. Coordinate the resource assignment, delivery, billing and revenue recognition of F5 Professional Services offerings. 

What you will do:

• Coordinates, schedules and tracks the delivery of F5 Professional Services such as Implementations and Consulting engagements 
• Accurately and timely processes and validates billing for Implementations and Consulting engagements 
• Tracking, processing and forecasting revenue for PS services and Consulting engagements. 
• Tracks Consulting Engagements and Installations from creation to closure in F5 systems 
• Works with PS Management, Sales and Accounting teams to resolve engagement-related questions or issues 
• Ensuring Consulting Engagements and Installations are delivered to closure in Oracle and Professional Services Automation Tool (PSA). 
• Sends follow up Customer Satisfaction Surveys to customers once work is complete 

Knowledge, Skills and Abilities  

• Excellent communications skills – both oral and written 
• Self-motivated and self-starter 
• Ability to multi-task in fast paced, demanding environment. 
• Team player where appropriate and a quick learner 
• Demonstrated Project Coordination skills or equivalent 
• Great attention to details 
• Working knowledge of Office 365 family (Outlook, MS Word, MS Excel, MS PowerPoint and SharePoint) is required 
• Experience with Professional Services and/or Accounting or Finance is a plus 
• Experience with scheduling, dispatching and accounting systems like Salesforce.com, Professional Services Automation System (PSA) or Oracle is a plus 

What you will bring:

• BA/BS Degree is preferred.  
• Minimum 2 years of experience in a support/administrative role is required 
• Minimum 2 years Customer Service experience in a fast-paced sales environment is required 

What You’ll Get: 

• Hybrid working mode  
• Career growth and development opportunities   
• Recognitions and Rewards 
• Employee Assistance Program  
• Competitive pay, comprehensive benefits, and cool perks 
• Culture of Giving Back 
• Dynamic Diversity & Inclusion Interest Groups 

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! 

#LI-YO

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.