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Patrocinado por ExponentJoin Superside, the creative accelerator empowering SMBs across diverse industries with top-tier design and marketing solutions. The SMB segment represents a significant portion of our new accounts, providing ample opportunities to make a meaningful impact aligned with our overall company strategy.
We’re seeking a dedicated SMB Customer Success Manager to manage and nurture relationships with around 30 vibrant SMB clients. You’ll help these businesses thrive by maximizing their value from Superside, driving retention, expansion, and satisfaction. You'll carry out this mission by engaging with end-users and executives alike to ensure that our customers love, adapt, and grow with Superside. Additionally, you'll adopt a mindset of scale, implementing strategies and processes that allow you to efficiently service a high volume of accounts without compromising quality.
This role is different from a Customer Support position. It requires a proactive approach to our customers, understanding their strategy and future needs before any issues arise. Candidates who will succeed in this role have first and foremost experience with account management and a true customer-centric mindset.
