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Patrocinado por CourseraAbout Zeotap
Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers. As we evolved, we recognized a greater challenge: helping brands create personalized, multi-channel experiences in a world that demands strict data privacy and compliance. This drive led to the launch of Zeotap’s Customer Data Platform (CDP) in 2020—a powerful, AI-native SaaS suite built on Google Cloud that empowers brands to unlock and activate customer data securely.
Today, Zeotap is trusted by some of the world’s most innovative brands, including Virgin Media O2, Amazon, and Audi, to create engaging, data-driven customer experiences that drive better business outcomes across marketing, sales, and service. With an unique background in high-quality data solutions, Zeotap is a leader in the European CDP market, empowering enterprises with a secure, privacy-first solution to harness the full potential of their customer data.
About the Role:
As a Lead Solutions Engineer - Support, you will spearhead our technical support and customer success efforts for enterprise clients utilizing Zeotap's SaaS platform. You will be a technical leader and mentor, guiding a team of Solutions Engineers to deliver exceptional customer service, resolve complex issues, and ensure seamless integrations. You will be responsible for managing escalations, leading client-facing calls, driving process improvements, and collaborating closely with Engineering, Product, Sales, and Customer Success teams to maximize customer value and satisfaction. This role demands a highly motivated individual with a strong technical background, exceptional leadership and communication skills, and a passion for delivering outstanding customer service in a fast-paced, dynamic environment.
