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Patrocinado por BlinkistHERE YOU REALLY MAKE AN IMPACT: YOUR CAREER, PEOPLE, THE WORLD
Hotmart is a global technology company, leader in digital business and protagonist in the Creator Economy. Based in the Netherlands, our team of Troopers - as we affectionately call our employees - is spread across seven countries.
Our way of working is to develop talents while generating a positive impact on the world. To achieve this, we use technology to enable people to transform their knowledge into successful businesses and we work with Autonomy, Freedom and “Love”, to always remember to nurture sincere relationships and care about the people around us.
We form a multiplatform ecosystem that drives the Creator Economy market and generates global impact, fulfilling our mission of encouraging people to share their knowledge to win the world by creating, selling and scaling their digital business.
Responsible for building strong relationships with customers, ensuring their satisfaction, and fostering their growth within our company while identifying and developing new business opportunities.
Responsibilities
- Customer Management: Guide customers through their adoption process and ensure their success with our products/services;
- Retention Strategies: Implement actions to maximize customer retention and satisfaction;
- Opportunity Identification: Analyze customer behavior to detect new needs and propose solutions;
- Business Expansion: Identify and close new business opportunities with existing and potential customers;
- Internal Collaboration: Work closely with sales, marketing, and product teams to optimize the customer experience;
- Analysis & Reporting: Monitor key customer success and business growth metrics.
Requirements
- Previous experience in Customer Success, Sales, or Business Development;
- Excellent communication and negotiation skills;
- Results-driven mindset with a strong focus on customer satisfaction;
- Analytical and strategic thinking to identify growth opportunities;
- Experience with CRM tools (optional).
COME TO HOTMART
Being part of our team is waking up every day with the certainty that the world is small for the size of the impact we can generate.
Come to Hotmart and fall in love for transforming: you, your career, the world!
