Hybrid Customer Service Representative at California Water Service Group

California Water Service

Job Description:

The Customer Service Representative (CSR) provides regional customers support via telephone and other communication channels for multiple districts. This position is located in San Mateo, CA.

• Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns

• Schedule field representatives for service calls, including turning off/on services, and respond to water quality and service disruptions

• Organize and schedule service delivery, billing, and collections

• Document work orders, respond to customer emails and update customer accounts

• Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity

• Provide customers with information regarding Company programs and services

• Communicate with outside agencies and departments for service efforts

• Communicate between regional customer support center and local districts

• Performs work on-site in the assigned office location

• Process customer service paperwork as necessary

MINIMUM QUALIFICATIONS: ​

• A Customer Service Rep. (CSR) must be able to communicate effectively with their supervisor, co-workers and the public

• Have the ability to perform basic mathematic functions, calculate figures, and reconcile account information

• Must be proficient in computer skills including Microsoft Office

• A CSR must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Strong reading and writing skills are required

• Must possess a high school diploma or equivalent

• Clerical experience is required

• A CSR must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols

• Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity

WORK HOURS:

The work schedule is Monday through Friday, 8 hours per day

Salary Range: $28.16 - $32.88

Deadline to submit resume: Friday, March 14, 2025

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity.  California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class.  The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

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