Hybrid UX Research Summer 2025 Internship - Seattle, WA, Chicago, IL, or San Francisco, CA presso JLL
JLL · Seattle, WA, Estados Unidos De América · Hybrid
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL Technologies –
JLL Technologies (JLLT) is a specialized group within JLL. We provide best-in-class technologies to increase the value of the world's buildings and enhance the productivity and happiness of those that occupy them.
Our products are wide ranging, serving end customers and internal teams across sales, leasing, revenue, and operations, focusing on demand generation, data visualization, data management, and property management.
Job Summary
As a UX Research Intern at JLLT, you will support the Principal UX Researcher and Product Design team across a range of activities, from ad-hoc hands-on research tasks to operational support, with ongoing mentoring and support from UX Researchers and Product Design team members.
Responsibilities
While no two days are the same, you may:
Own or support the execution of studies to inform product decisions
Communicate findings and recommendations through artifacts including journey maps, mocks, user profiles, personas, core user scenarios, and other visual deliverables
Attend training sessions to learn about UX trends or JLLT products
Meet and collaborate with researchers, designers, product or project managers, subject matter experts, and others
Collect internal insights and identify process improvements or ways to help teams understand their users
Optimize our tooling to empower research and design to generate accurate insights quickly
Evaluate existing apps and experiences with heuristic evaluation or cognitive walkthroughs
Program Details:
Date: June 2, 2025 - August 8, 2025
Location: Remote, or Hybrid in Seattle, WA
Who you are
Knowledge of research practices – You understand contemporary design research methodologies
User-centered design – You understand user-centered design and are passionate about putting theory into practice
Curiosity – You are interested in understanding our current and potential users by identifying their motivations, needs, expectations, and goals
Writing – You can write in a concise and clear manner
Communication – You can articulate problems and ideas to others
Open-minded – You are willing to listen to the needs and views of different stakeholders and synthesize with your own unique perspective as a researcher
Desired Skills and Experience
Experience planning and performing user research including:
Gathering context from stakeholders to understand research opportunities
Choosing appropriate research methods which may include usability testing, heuristic evaluation, usage data, surveys, competitive analysis, field studies, interviews, and card sorting
Scoping goals, timelines, and materials for projects
Recruitment of participants or appropriate voices
Conducting studies including facilitation and data collection
Translate research findings into actionable insights with clear business impact in both written and presentation format
Currently enrolled in, or graduated within the past year from a Bachelor’s or Master’s degree program in HCI, Design, Cognitive Science, Psychology, Anthropology, Visual or Interaction Design, Computer Science, Business, Marketing, Communications, or related field
Interest in UX Research, Design Research, Product Strategy, Product Research, Product Design, Research Operations, or Service Design post-graduation
Preferred skills
Experience conducting and analyzing quantitative UX research
Awareness of usability testing tools such as UserTesting.com, UserZoom, video calling, or similar platforms, and product data tools like Google Analytics, Pendo, FullStory, Hotjar or similar platforms
A portfolio or case studies for user research projects that highlight your positive impact on a project, program, or product
We do not offer relocation assistance or housing for our internship program.
Permanent US work authorization required.
About our Internship Program
Take the opportunity to start your career early in the commercial real estate field! Spend time learning what it’s like to work in the fast-paced, entrepreneurial, team-oriented environment at JLL.
Interns are an important part of what makes JLL a great place to work. Within our program, interns are an integral part of our team working alongside real estate analysts, transaction professionals and other associates. You will gain valuable insight into the commercial real estate industry while being exposed to multiple lines of business over the course of your internship.
Estimated total compensation for this position:
10,000.00 – 12,800.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
On-site –Seattle, WAJob Tags:
GlobalECIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
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