Hybrid DCIS Engineer en Spektrum

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

They will provide Level 3 support for the Core Services in the assigned DCIS. Tasks assigned include, but are not limited to:

• The contractor, under the direction of the NCIA Leading Engineer, will be supporting the Deployable IT Infrastructure.
• Under the guidance and coordination with the service owners will maintain the Core Enterprise Services that include: Active Directory, Domain Trusts, Exchange Servers, DNS Management, Group Policy Management and software update services.
• The contractor principle duty will be to monitor, maintain and keep up to date the operational DCIS assets. This includes, but is not limited to, deploying software updates, including emergency updates, system monitoring, maintaining Active Directory and Implement Service requests.
• The contractor shall use ITSM for resolving incidents, problems and dealing with change requests. The contractor may also be requested to create reports and distribute requests further to the team.
• The contractor shall support the documentation of the new Baseline Deployment Process and shall also support the preparation of the "As Built Guides" and or documentation for the DCIS to be delivered to the NATO CIS Group.
• The Contractor shall liaise with the Agency's Centralised Service Desk for incident, problem and change management
• The contractor may also assist with the planning, coordination and implementation of other smaller infrastructure engineering projects or tasks as directed. Specifically the further deployment of the SCCM architecture.
• The Contractor shall book hours spent on this task in electronic timesheets provided by the NCI Agency. The Contractor shall submit for validation a timesheet recording the number of hours spent each month to the Service Manager within three business days after the end of the calendar month. The Contractor shall submit the timesheet with the SM's validation signature as an attachment to the invoice for that month. All tasks undertaken will be based upon an agreement between the SM and the Contractor personnel.
• The contractor may need to travel in order to perform his duties.

Essential Skills and Experience

• Three or more years of proven experience in the management of Core Services of a large Enterprise or Organization.
• Experience of Windows Administration with relevant certifications; e.g. MCSA/MCSE
• A least three year experience in maintain software baselines using WSUS, SCCM, GPO's, and Micrsoft Active Directory. At least three year experience in configuration management and system monitoring using SCOM and LanSweeper.
• Excellent knowledge of the entire Microsoft Operating system product line administration: Windows server 2016, 2019,2022 Windows 10/11., Exchange server 2016
• Managing DNS Domains and DNS Resolution on Windows 2016/2019/2022.
• Excellent knowledge of implementing and administering large Active Directory (AD) environments.
• Good knowledge of maintaining virtualize environments based on VMWare vSphere technology.
• Experience in troubleshooting client OS and client software problems
• Experience in Deployable CIS, core services level 3 support

Other requirments:

• Driving Licenses (B)

Working Location

• Mons, Belgium

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Top Secret personal security clearance