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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class opportunities across Europe. We take pride in facilitating life-changing career moves, ensuring our candidates find the perfect balance between professional growth and personal enrichment while securing jobs in Greece.

Job Overview

We are currently seeking dedicated professionals for the Portuguese Speaking Customer Care Experts position in Greece within the dynamic Customer Support Services industry. This role offers a unique opportunity to join a high-performing international team, providing exceptional service to global clients while enjoying a Mediterranean lifestyle.

Key Responsibilities

• Act as the primary point of contact for clients, delivering excellence in all Customer Support Services interactions.
• Resolve customer inquiries via phone, email, and live chat with professionalism and empathy.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Collaborate with internal departments to address complex technical or account-related issues.
• Stay updated on product knowledge to provide expert guidance and support to users.
• Contribute to team targets by maintaining high-quality standards for every support interaction.
• Participate in regular feedback sessions to ensure continuous service improvement.

Requirements

• Native or fluent Portuguese (spoken and written).
• Proficient level of English to navigate internal systems and collaborate within international teams.
• Valid EU passport or a valid work permit for Greece.
• Strong interpersonal skills with a passion for building professional relationships.
• Ability to adapt to a fast-paced environment common in the Customer Support Services sector.
• Customer-oriented mindset with excellent problem-solving abilities.

Benefits

What We Offer

• Competitive Monthly Salary plus an industry-leading benefits package.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus to reward your dedication and results.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided).
• Comprehensive, fully paid training program to ensure your success.
• Full Private Health Insurance coverage.
• A vibrant, multicultural workplace located in the heart of Athens.

Life in Greece

Embracing one of the many Portuguese-speaking jobs in Greece means enjoying a world-renowned quality of life. Greece offers a unique blend of historical richness, modern nightlife, and a sunny Mediterranean climate that ensures your downtime is just as rewarding as your career. Discovering the culture in Greece is a journey in itself, filled with beautiful landscapes and welcoming local traditions.

With our seamless relocation support, moving to Greece becomes an exciting adventure rather than a stressor. From the world-famous local gastronomy to the vibrant urban energy of Athens, you will find that living in Greece provides a perfect escape from the ordinary. Start your next chapter today by choosing one of the premier Portuguese speaking jobs in Greece.

How to Apply

If you are ready to elevate your career and experience the best of life in Greece, we encourage you to click 'Apply Now' to submit your application. Our recruitment consultants at Mercier Consultancy Group are eager to review your profile and help you take the next step in your professional journey.