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Hybrid Head of Fiduciary Operations in Europe

Marsh McLennan · Warsaw, PL', 'Stuttgart, DE', 'Paris, FR', 'Rome, IT', 'Madrid, ES', 'Lisbon, PT, United States Of America · Hybrid

  • Senior
  • Office in Warsaw, PL', 'Stuttgart, DE', 'Paris, FR', 'Rome, IT', 'Madrid, ES', 'Lisbon, PT
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Company:

Marsh

Description:

We are seeking a talented individual to join our Fiduciary Operations team at Marsh McLennan. This role may be based in Poland, France, Germany, Spain, Portugal, or Italy — location is flexible and depends on you!

As Head of Fiduciary Operations, you will be part of a dynamic global team responsible for delivering high-quality fiduciary services across the region. In this key leadership role, you will oversee a large team, drive operational excellence, and support transformation initiatives to enhance client service and operational efficiency.

We will count on you to:

  • Lead and manage a team of approximately 150 colleagues across onshore, nearshore, and offshore locations, ensuring high performance and engagement.
  • Deliver and optimize the regional Fiduciary target operating model, including People, Process, and Location strategies.
  • Oversee core activities such as Accrual, Invoicing, and Credit Control, ensuring KPIs like Budget, Time to Invoice, and Days Receivables Outstanding are met or exceeded.
  • Collaborate with regional and global stakeholders to drive process improvements, enhance client service, and implement best practices.
  • Manage financial and regulatory controls, ensuring compliance and supporting transformation initiatives within the Fiduciary function.

What you need to have:

  • Approximately 20 years of professional experience in large, multinational organizations.
  • Proven experience (5+ years) leading large-scale Fiduciary or Customer Accounts operations, with a strong understanding of the work involved.
  • Experience managing virtual teams across multiple locations, including offshore teams.
  • Demonstrated success in leading transformation and change management at scale and pace.
  • Strong relationship-building, communication, and influencing skills, with a focus on operational excellence.

What makes you stand out:

  • Ability to drive continuous improvement and innovation within operational teams.
  • Proven leadership qualities with the ability to coach and develop colleagues.
  • Knowledge of the Fiduciary landscape and regulatory environment in Europe.
  • Fluency in English and proficiency in one or more EU languages is highly desirable.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.