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The Wolters Kluwer Nursing Education team is looking for a collaborative and service-oriented Manager, Program Enablement, to lead a team responsible for delivering a quality experience for our Nursing Education customers. As our Nursing Education solutions continue to expand with new product offerings and customer billing and fulfillment options, this role will play a critical part in aligning service delivery with evolving business needs.

About the Role

Reporting to the Director of Content and Program Management, the Manager of Program Enablement will lead a team responsible for a broad range of essential functions, including product enablement initiatives, such as delivering integrated content to customers through their preferred Learning Management System (LMS), and student cohort management, ensuring that partners are fully equipped to succeed with our solutions. This role also encompasses oversight of account management, office operations, and the coordination of services and support for webinars, consultations, and events.

The ideal candidate is a strong people leader who is passionate about process optimization and workflow design and who thrives in a collaborative environment and is passionate about delivering exceptional service.

Primary Responsibilities

• Manage, coach, and support a diverse team that champions customer satisfaction and operational excellence across multiple service touchpoints.
• Foster a collaborative, high-performance team culture centered on continuous improvement and service excellence.
• Conduct regular 1:1s, performance reviews, and development planning to support team growth and engagement.
• Serve as a leader for the account management function, driving process improvements that enhance efficiency, scalability, and overall customer experience.
• Oversee the successful execution of customer services such as webinars, expert consultations, LMS integration, and events.
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality.
• Monitor service metrics and implement corrective actions to maintain high standards of delivery.
• Adapt and evolve team workflows to support contracted partnership deals with installment billing.
• Collaborate with Sales, Sales Operations, Finance, and other members of the Nursing Education team to streamline processes and improve customer experience.
• Identify and implement process enhancements that improve efficiency, scalability, and customer experience.
• Lead initiatives to automate manual workflows and reduce operational friction.
• Establish KPIs and dashboards to track service delivery performance and inform decision-making.
• Represent the team in strategic planning and change management initiatives.

Qualifications

• Education: Bachelor’s degree or equivalent relevant experience
• 5+ years of experience in a related field such as operational excellence, program management, or customer success.
• 2+ years of direct people management experience, required.
• Strong understanding of software sales, distribution, and delivery models.
• Knowledge of higher education sales cycle, highly preferred.
• Experience with Advantage or similar billing software and understanding of contract or installment billing.
• Salesforce.com experience required - Salesforce CPQ, a plus.
• Understanding of sales and revenue for reporting and forecasting needs.
• Strong project management and organizational skills.
• Excellent communication and interpersonal abilities.

Why Join Us

• Be part of a mission-driven organization transforming nursing education.
• Work with a passionate, collaborative team that values innovation and impact.
• Enjoy flexible work arrangements, professional development opportunities, and a supportive culture.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: